Director of Memory Care

The Experience Senior Living Team is comprised of dynamic professionals that are fueled by their passion to empower people as they grow older to live life to the fullest. They are creators, architects, nurses, researchers, programmers, marketers, facilitators, developers, investors, and caregivers, all focused on making a positive impact on the lives of residents, their families and team members.

We are looking for a Director of Memory Care to join our amazing team!

Responsibilities:

• Maintain a safe and vibrant environment for residents with a dementia diagnosis or experiencing cognitive challenges, team members, and visitors.
• Responsibly manage and supervise all Memory Care team members by scheduling and delegating assignments, providing direction, having on-going conversations regarding performance, including implementing the company’s disciplinary process if necessary, completing performance reviews in a timely manner (including input on pay adjustments), hiring, onboarding, training, retaining, providing the necessary support, direction, and feedback.
• Develop, create, plan, and organize the daily enriching program for the Memory Care neighborhood, including all required programs in the daily of events, and ensure that the planned programming, and unplanned programming, is being implemented twenty-four (24) hours a day, seven (7) days a week.
• Ensure each memory care team members person has completed the onboarding, orientation and required training within the specified timeframe.
• Ensure each Memory Care team members person (Care Partners, Medication Assistants, Nurses & Housekeeping) have signed their respective position descriptions and ensure they have a solid understanding of their responsibilities to participate in the daily programming requirement.
• Train, lead, direct and assist team members with understanding Experience Senior Living’s philosophy of care and encourage learning by modeling the proper approaches and communication techniques.
• Supervise and evaluate team members performance (unless designated to others by state regulations).
• Prepare and conduct the monthly dementia in-service for all Memory Care neighborhood team members and maintain the necessary records to reflect attendance and completion of the training.
• Delegate program facilitation responsibilities to other, as needed.
• Evaluate the program utilizing quality enhancement tools and seeking out feedback from team members and families.
• Improve the program through problem solving, program development, feedback from team members and families, and refinement.
• Conduct individual resident history, preference assessments, and develop individualized service and program plans.
• Comply with the budget for the department, including completing any required budgetary reports, to ensure compliance.
• Support and actively participate in the program’s census building initiatives.
• Create and facilitate a proactive problem-solving approach to emotional expressions that residents exhibit.
• Develop and implement the monthly planned programming calendar based on Experience Senior Living’s Memorable Moments
• Support the management of information to ensure timely and accurate information is available.
• Maintain a supportive relationship with internal and external customers.
• Support hospitality, leasing, and sales processes with promoting a positive image for Experience Senior Living.
• For clinical matters relating to a resident, partner with the Health and Wellness Director in maintaining active community and professional ties with clinical and non-clinical contacts.
• For non-clinical related matters, maintain active community and professional ties.
• Partner with the Director of Health and Wellness in supervising, developing, and scheduling the team members according to Experience Senior Living’s policies, procedures, and standards; being available to personally cover team members when necessary.
• Partner with the Director of Health and Wellness in establishing and maintaining a medication administration and storage system which adheres to state, federal and company policies and procedures.
• Partner with the Director of Health and Wellness to provide orientation and training to new team members, as well as providing ongoing training to current team members.
• Deliver and attend required training for self and employees.
• Have the ability to commute from the community to social and other various destinations to represent the company.
• Provide educational opportunities to families to help solidify their knowledge regarding the dementia journey.
• May perform other duties as needed and/or as assigned

• Associate or Bachelor’s degree in a related field preferred such as gerontology, social services, behavioral health, therapeutic recreation and/or nursing.
• 3 to 5 years  of experience in caring for people with dementia or cognitive challenges, and in developing and facilitating activity programs, preferably as a manager with a specialized dementia program.
• LPN experience a plus. 
• Knowledgeable about the disease process, the changes associated with dementia illnesses, how they affect the individual’s ability to communicate, process information and function. Understanding the various strategies that assist a resident in maintaining a certain level of independence and support their need for assistance to protect their dignity.
• Experience in facilitating family and caregiver support programs.
• Experience performing budget analysis, review, and control
• Experience conducting trainings / presentations
• Experience supervising team members, holding performance conversations, and completing performance reviews.
• Strong verbal and written communication skills, as well as solid listening skills.
• Basic computer skills
• Position requires driving responsibilities (may use a company provided vehicle and/or personal vehicle.
• Must possess a valid driver’s license.
• Must satisfactorily meet and be in compliance with Experience Senior Living’s Motor Vehicle Policy standards.
• Able to influence the actions and opinions of others in a desired direction. Exhibit judgment in leading others to meet worthwhile objectives.
• Able to take action in solving problems, while exhibiting judgment and a realistic understanding of the issues. Able to use reason, even when dealing with emotional topics.
• Able to define realistic and specific goals and objectives. Able to define tasks and deliverables necessary to meet goals.
• Able to clearly present information through the spoken word. Can accurately communicate, providing the necessary level of detail even under stressful or demanding conditions.
• Able to relate to routine operations in a manner that is consistent with existing solutions to problems. Conform to and communicate established policies and procedures.
• Build and maintain productive, work-focused relationships with team members, residents, families, referral partners, the executive team, as well as within the community.
• Able to work with people in such a manner to support the company’s culture, build high-morale teams, work in a team setting to accomplish goals and get results.
• Function as a role model for team members by being punctual.

We offer a full benefits package that includes medical, dental, vision, STD/LTD, life and voluntary life, 401k with employer matching, paid holidays, and up to 20 days PTO in the first three years.