Transload Customer Service Representative - job 1 of 2

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Major Duties and Responsibilities

• This position supports the movement of inbound ocean freight to the Los Angeles region, through coordination with terminals, truckers, our warehouse, and other Expeditors offices.
• The focus is proactive and innovative customer service.
• This position requires agents to use critical thinking skills to build customized solutions to various customers.
• This position is located within our Carson office facility and will primarily be computer work with some interaction with freight or customers as needed. 
• The position will require phone and email communication with Expeditors employees, trucking companies, and other strategic service providers.

Position Schedule:  Monday – Friday 8AM to 5PM

Major Duties and Responsibilities: 

• Provide Exceptional Customer Service and be the main point of contact for the customer / import teams
• Build and maintain strong relationships with our drayage / transloading service providers
• Track and Trace containers at terminals availability, holds, and clearance(s) when applicable
• Ensure we receive all necessary documents from imports/customer to transload
• Dispatch arrival notices to drayage/transload service providers timely
• Assist with quoting dray and transload services using rate sheet. Receive necessary information to quote (DG/Haz, floor-loaded/palletized, special handling, etc)
• Keep up to date record of service provider rates to ensure we are covered by our rate sheet
• Ensure smooth hand off to truckload team to schedule final delivery once available at the transloading warehouse
• Ensure accurate and timely client and vendor billing for drayage and transload services
• Participate in internal and external customer meetings
• Ensure accurate and timely data entry into our operational system
• Understand department process flow, constantly looking for areas of improved efficiency

Minimum Qualifications: 

• High School Degree or equivalent required
• Successful candidates must pass a background check
• Must be legally authorized to work in the United States
• Must not require future sponsorship for employment visa
• Fluent in English, both written and verbal
• Must have the ability to work overtime in support of the department’s needs
• Must be able to commute to the city of Carson, CA
• Comfortable with numbers and basic mathematical skills
• Comfortable working in a professional business environment with constant interaction with other team members, customer, other offices, and vendors.

Desired Qualifications: 

• Associates or Undergraduate Degree Preferred
• Good computer skills (Word, Excel, and familiarity with PowerPoint)
• Ability to multi-task and prioritize throughout the workday while remaining focused and organized
• Demonstrated ability to be proactive in thought and action
• Strong organizational skills
• Analytical with a strong attention to detail
• Effective interpersonal skills, including proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Ability to work independently and in a collaborative team environment
• Willing to pitch in and help on last minute projects or assist team members
• Excellent written, verbal, and interpersonal communication skills
• Has a demonstrated strong work ethic, and reliability

Reporting Structure

• Agents report to Supervisors. Supervisors report to Department Manager.

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan:  Medical, Prescription Drug, Dental and Vision
• Life and Long-Term Disability Insurance
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan
• Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.

Hourly rate range: $22-$25/ hour