Account Director

Location: Falls Church, VA (In-Person)

Overview

The Account Executive will be the strategic lead and primary liaison for Evolve’s most valuable client accounts, responsible for cultivating strong relationships, aligning cross-functional initiatives, and delivering high-impact work. This role requires a seasoned professional with a proven track record of leading enterprise-level client accounts and collaborating with both internal and external partners across creative, engineering, digital marketing, and operations. The ideal candidate is a confident communicator, strategic thinker, and proactive operator with the ability to manage complexity while driving growth and excellence in execution.

Key Responsibilities

Client Partnership & Relationship Management

• Serve as the primary point of contact for high-value clients, ensuring exceptional service and responsiveness.

• Build trusted, long-term relationships by understanding client goals, challenges, and industry context.

• Champion client success by ensuring deliverables consistently meet or exceed expectations.

Strategic Oversight & Account Growth

• Identify and pursue opportunities to expand services and deepen client relationships.

• Partner with senior leadership to develop strategic plans, proposals, and presentations.

• Support long-term planning and account forecasting in collaboration with cross-functional stakeholders.

Program & Project Delivery

• Oversee the execution of multi-channel client initiatives in partnership with internal teams and external vendors.

• Manage timelines, deliverables, and expectations to ensure projects are delivered on time, within scope, and to high-quality standards.

• Proactively address risks, scope changes, or misalignments to maintain momentum and transparency.

Cross-Functional Collaboration

• Coordinate efforts across external partners including:

  • Blink: retail, app, and client-facing programs
    Visualis: website development, SEO, analytics

  • Echelonx: specialized consulting services

• Lead client and internal meetings, ensuring alignment and visibility across all workstreams.

Reporting & Communications

• Deliver executive-level reporting, performance summaries, and actionable insights.

• Maintain clear documentation of key decisions, meeting outcomes, and follow-ups.

• Track and report against key performance indicators (KPIs) and business goals.

Qualifications & Skills

• Education: Bachelor’s degree in Business, Marketing, Communications, or related field. MBA or advanced degree is a plus.

• Experience: Minimum 10 years of experience in account management, client services, or program management, ideally in a digital, tech, or agency environment.

• Strategic Acumen: Proven ability to align projects with client goals and broader business strategy.

• Project Management: Expertise in managing complex programs, including familiarity with tools like Monday, Agile/Scrum methodologies, and SDLC.

• Communication: Excellent verbal, written, and presentation skills, with a strong executive presence.

• Collaboration: Track record of leading cross-functional and cross-organizational teams.

• Adaptability: Comfort navigating ambiguity, solving problems, and pivoting quickly when needed.

• Financial Stewardship: Experience with budgeting, forecasting, and maintaining alignment with financial targets.
  
  
  

Additional Information

This job description in no way states or implies that these are the only duties to be performed by the employee incumbent in this position. The employee will be required to follow any other job-related instructions and to perform any other job-related duties. Open communication and feedback with the Principal is encouraged, especially as the job evolves.

A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities listed above are essential job functions and requirements and are subject to possible modification to accommodate individuals with disabilities reasonably. To perform this job successfully, the incumbent will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

Equal Opportunity Employer

Evolve Inc provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.