Senior Client Success Associate

Vistar Media is the home of out-of-home (OOH). As a global ad tech company and the world's largest digital out-of-home (DOOH) advertising marketplace, we offer technology designed to make buying and selling OOH media easier. Our goal is simple: to help the world's marketers leverage OOH's unique ability to motivate and delight. 

From strategic partnerships with major media owner networks to executing impactful campaigns with renowned global brands such as Nestlé, Porsche, Target, and Levi's, our team is filled with passionate, innovative, and collaborative problem solvers, engaging and entertaining consumers like you in the real world. Find your home in out-of-home - find your people at Vistar.

As of January 2025, Vistar Media was acquired by T-Mobile and is now part of T-Mobile Advertising Solutions. By combining our DOOH expertise with T-Mobile’s unique customer insights and expansive omnichannel capabilities, we’re creating new opportunities to innovate at scale and make a meaningful impact on the future of out-of-home media.

About the role:

We're adding to our Client Success team, and are searching for a skilled programmatic media buyer to join a great team of Account Managers. As a Senior Client Success Associate, you will be hands-on-keyboard within the Vistar DSP and responsible for the planning, execution and optimization of programmatic DOOH buys, with the goal of retaining clients and growing their business. You will leverage your expertise in data analysis, bidding strategies, and platform management to deliver high-performance campaigns for our clients and be a platform expert who can not only teach our clients the nuances of programmatic buying, but be a Vistar DSP expert, as well. You will work closely with our Account Management, Sales, Product, Finance, and Analytics teams to ensure all campaigns meet or exceed performance goals.

What you’ll do:

• Oversee the day-to-day management of programmatic DOOH campaigns across the Vistar DSP, ensuring campaigns are set up and optimized for peak performance; Work with agency teams to set up and launch campaigns, and provide optimization recommendations ensuring full delivery and KPIs are hit

• Collaborate with internal teams, and clients alike, to plan programmatic DOOH buys tailored to specific client goals and objectives

• Working hands-on-keyboard in the Vistar DSP, continuously monitor campaign performance, identify opportunities for optimization, and implement data-driven changes to improve results; Provide actionable insights and recommendations to clients and stakeholders

• Quickly identify and resolve all issues related to campaign setup, delivery, and performance

• Build strong relationships with agencies/clients to cultivate relationships and increase partner investment

• Become a platform expert who can consult and educate clients on new product updates, platform nuances, and DOOH best practices

• Stay up-to-date with the latest trends and tools in programmatic advertising and help implement new technologies to enhance campaign effectiveness

What experience we’re looking for:

• 2-3 years in ad tech working with brands / agencies / trading desks / ad networks; experience in programmatic media buying, trading, or related roles.

• Bachelor’s degree in Marketing, Advertising, Business, or related field.

• Fluent understanding of exchanges, DSPs, SSPs, and the programmatic buying process

• Experienced in both managed and self service client support

Who you are:

• Skilled in working with media agencies and navigating agency teams

• Proficiency in data analysis and reporting tools (Excel, Google Analytics, Tableau, etc.).

• Ability to manage multiple projects and clients while delivering on tight deadlines.

• Excellent problem-solving skills and a proactive approach to campaign optimization.

What we offer:

• Flexible, fun start-up environment and culture

• An approachable and accessible C-Suite

• Comprehensive health benefits

• 401k + match

• Quarterly Lifestyle Stipend

• Unlimited PTO and summer Fridays

• A flexible hybrid work environment with a casual attire while in office

• Global Employee Exchange Program

• Sponsored Volunteer Events and Vistar Gives Back program

• An awesome and supportive bunch of people to work with and learn from

At Vistar Media, we carefully consider a wide range of factors, including experience, skills, and other relevant business considerations. These considerations can cause compensation to vary. Please note that the salary range information that follows is a good faith estimate for this position. The salary range estimate for this position as performed in New York City and Chicago is $65,000- $75,000, plus bonus potential, comprehensive health benefits, 401k with company match, and a lifestyle stipend. The salary range for this position as performed outside of New York City and Chicago may vary. The actual pay will be at Vistar Media’s sole discretion, and determined by factors including but not limited to geographic location, skills, qualifications, and experience.

If you’re ambitious, highly driven, and interested in making an impact, Vistar is the place for you. Apply to join our team… we’ll see you out there.