General Manager

Espresso Services Inc., established in 1989 as a technical coffee service company, has set the benchmark for quality equipment, service, and customer support in the specialty coffee industry. Through its diverse divisions, sales channels, and product offerings, ESI collaborates with businesses of all sizes and types to enhance their coffee experience in every possible way.

This position strategically leads a remote office by managing a small team of service technicians and providing sales support. Working collaboratively with the CEO and other management partners to set and achieve long-range strategic objectives, implement comprehensive business development projects, and ensure company policies and procedures are upheld by cultivating and sustaining the company culture, visions, and mission.

The key responsibilities for this role include, but are not limited to:

• Responsible for the P&L; overseeing budget, cost control, and overall profitability of remote office
• Manage local sales, service, and operational staff
• HR responsibilities include onboarding, coaching, performance reviews, and terminations
• Ensure team upholds customer service standards with professionalism, accuracy, and sense of urgency
• Develop and maintain industry knowledge of equipment, service, water treatment, and products as applicable to the company sales strategy 
• Responsible for receiving inventory and completing monthly physical inventory counts
• Coordinate ongoing training and education for team 
• Establish and maintain the on-call schedule for the service department
• Uphold brand standard of company facilities through proper security, maintenance, and overall appearance 
• Manage payroll, time tracking, and expense reporting
• Create social engagement through remote office events and outings
• Assist in accounts receivable collections
• Engage as a company representative within the local community and establish a personal network 
• Travel to the Minneapolis, MN office quarterly or as directed 
• Ensure company policies and procedures are upheld
• Other duties as assigned

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Experience managing staff with technical maintenance or mechanical responsibilities.
• A bachelor's degree in business administration or a related field and/or experience in a related management position are preferred.
• Strong organization and leadership skills. 
• Strategic thinking and problem-solving skills
• Exceptional organizational and time-management skills; ability to prioritize effectively.
• Strong interpersonal skills; proficiency in both written and verbal communication.
• Ability to work independently, solve problems, and make decisions with minimal supervision.
• General knowledge of finance including profit and loss and budget management.
• Advanced proficiency in Google Workspace as well as experience with scheduling, communications, and other current typical business software tools.
• Results Driven

Preferred Qualifications (Knowledge, Skills, and Abilities)

• 4-year degree
• Previous General Office Manager or Retail Manager experience
• Familiarity with NetSuite
• Basic knowledge of the general coffee industry

ESI as an Employer

• Salary $80,000-90,000 with performance bonuses available
• Health & dental insurance 
• Retirement account matching
• Generous vacation policy & paid holidays
• Company paid life insurance & long-term disability
• Our subsidized gym membership option
• Ongoing career development & training
• Educational assistance program which reimburses tuition expenses
• Access to professional coffee bar 
• Discounts on products