Housing Navigator - job 1 of 3

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

• Effectively communicate both verbally and in writing.  Ability to clearly present and explain information to groups. Speak clearly and persuasively to other staff, agencies, employers, property owners/managers, mechanics, hotel/motel operators, and other service providers on behalf of clients  
• Establish effective working relationships with other staff, agencies, employers, property owners/managers, mechanics, hotel/motel operators, and other service providers
• Exercise appropriate judgment in answering questions and releasing information; analyze and project consequences of decisions and/or recommendations.  Maintain confidentiality of files and records
• Assess client needs and conduct in-depth interviews that are sensitive
• Have knowledge of the homeless community and County demographics
• Implement and apply regulations to daily duties
• Exercise attention to detail
• Organize, prioritize, and complete a large volume of work within strict time deadlines
• Work with our clients experiencing homelessness to help place in immediate shelter (hotel/motels) and help overcome barriers or issues that affect their ability to obtain and retain housing and move toward self-sufficiency
• Manage/process referral(s) received from County and Community following the Tier One and Tier Two guidelines
• Manage and maintain a revolving caseload
• Assess clients to determine appropriate levels of service on a case-by-case basis
• Refer clients to appropriate agencies for specialized services and/or counseling
• Develop action and stabilization plans with clients
• Consult with other staff, agencies, employers, property owners/managers, mechanics, hotel/motel operators, and other service providers
• Provide and document individual/group counseling and referral services
• Assist in developing immediate solutions to emergency problems and expediting delivery of needed services
• Determine approval of supportive services based on certain criteria
• Utilize data processing systems
• Complete documents and forms, maintain records and files, and schedule appointments
• Provides supportive services and issues additional funds and necessities to clients as needed
• Document all expenditures, payments, and service issuances to clients
• Work closely with prospective property owners/managers within the community to promote permanent opportunities for homeless individuals and families through outreach and education
• Other duties as assigned

• Bachelor’s Degree in Human Services field preferred or equivalent skills and experience
• Intermediate computer skills in Microsoft Office, Email and Data Entry
• Strong communication skills both written and verbal
• Driver’s License with good driving record
• Travel throughout the County

All your information will be kept confidential according to EEO guidelines.

Job location: San Mateo, CA

At Equitable Social Solutions®, we empower individuals and families through supports that inspire long-term stability and success​. We work with our partners to uplift individuals, families and communities impacting lives by creating tailored solutions for each person we serve in order to break the cycles of generational poverty and chronic homelessness.

When you join Equitable Social Solutions, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equitable Social Solutions, we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect.  Equitable Social Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.