Fast Facts

The Senior Technical Business Analyst will collaborate with cross-functional teams to translate business challenges into technical solutions, with a focus on improving processes and system optimization primarily within Salesforce.

Responsibilities: Gather and analyze business requirements, translate them into technical specifications, lead discovery sessions, and facilitate user acceptance testing and system configuration, while collaborating with stakeholders across the organization.

Skills: 5+ years as a Business or Technical Analyst, strong understanding of Salesforce, analytical problem-solving abilities, and experience with Agile methodologies and tools.

Qualifications: Salesforce certifications, experience with CPQ, ETL systems, and data visualization tools such as PowerBI are preferred.

Location: United States, with up to 10% travel required.

Compensation: Not provided by employer. Typical compensation ranges for this position are between $100,000 - $140,000.

As a Senior Technical Business Analyst, you will play a critical role on the Business Systems Team, partnering with cross-functional stakeholders to understand their business challenges and translate them into scalable, technical solutions. You will work across departments—including Finance, Legal, Revenue Operations, Customer Support, Customer Success, and HR—to gather requirements, analyze workflows, and deliver actionable insights that drive operational efficiency and system optimization.

You will be a key liaison between business units and technical teams, ensuring that solutions align with strategic goals and system capabilities, particularly within platforms like Salesforce. Your work will directly impact how teams leverage technology to improve processes and outcomes.

In this role, you will:

• Collaborate with stakeholders across the organization to gather, document, and analyze business requirements.
• Translate business needs into detailed functional and technical specifications for system enhancements and integrations.
• Lead discovery sessions, process mapping, and gap analyses to identify opportunities for improvement.
• Partner with Salesforce administrators and developers to design and implement solutions using best practices.
• Support system configuration, testing, and deployment activities, ensuring alignment with business goals.
• Manage and prioritize a backlog of enhancement requests and projects using Agile methodologies.
• Develop and maintain documentation including business process flows, user stories, and training materials.
• Facilitate user acceptance testing (UAT) and coordinate stakeholder sign-off.
• Assist with configuration of various business systems to support implementations and integrations
• Stay current with industry trends, tools, and technologies to recommend innovative solutions.

Required Qualifications

• 5+ years of experience as a Business Analyst or Technical Analyst in enterprise environments.
• Strong understanding of Salesforce Sales Cloud, Service Cloud, and related business systems.
• Proven ability to translate complex business requirements into technical specifications.
• Experience with process modeling techniques and tools
• Strong technical acumen with ability to learn new systems
• Familiarity with Agile/Scrum methodologies and tools like Jira or Azure DevOps.
• Excellent communication and stakeholder engagement skills.
• Strong analytical and problem-solving abilities.
• Ability to work core business hours (8-5 in any US time zone) with occasional evening/weekend support for major releases.
• Willingness to travel up to 10% as needed.
• Passion for improving business outcomes through technology and process optimization.
• Most of all, you're driven by a mission to improve learning outcomes for all students and are willing to take on evolving responsibilities based on business needs.

Preferred Qualifications

• Current Salesforce certifications a major plus
• Experience with CPQ or Revenue Cloud
• Experience with ETL integrations systems like Boomi, Workato, or Mulesoft
• Development or scripting experience (Python, SQL)
• Experience with data visualization systems like PowerBI, Tableau

Job Application Deadline: September 29, 2025