Solutions Engineer

Donor Network West’s mission is to save and heal lives through organ and tissue donation for transplantation and research.

At Donor Network West, we're looking for people who embody our core values: passion, excellence, equity and inclusion, and relationships. We welcome diverse perspectives and foster an environment of collaboration and service.

POSITION SUMMARY

The Solutions Engineer provides designing, development, integration, and application programming services and supports DNWest’s Business Intelligence (BI) strategies by utilizing a variety of development tools including .NET and the Microsoft SharePoint platform. The role enables and enhances DNWest’s Business Intelligence strategies. This individual participates continuous process improvement projects and exhibits quality work practice to others by example.

• The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may perform other duties as assigned. 

• SharePoint
• Assists in designing and building of a SharePoint farm, supports and maintains DNWest’s Microsoft SharePoint Intranet and Extranet, the DNWest’s Portal. Defines portal site architecture and overall site structure. Identifies and defines SharePoint site requirements, including appropriate security groups. Manages site templates and standards.
• Builds common SharePoint site layouts, including common document hierarchies, event calendars, risk logs, action item logs, and decision logs.
• Troubleshoots and debugs SharePoint sites and problems reported by user and support designated Site Administrators
• Administers SharePoint server and site collections using SharePoint Central Administration.
• Assures that DNWest’s portal is configured and maintained to regulatory requirements.
• Develops ongoing relationships with DNWest’s staff to create an environment of collaboration and creativity in the portal environment.
• Provides Tier 2 support to Help Desk as required.

• BI Solutions
• Develop solutions using current or upcoming technology to facilitate integration and automation.
• Integrates data streams from various sources such as SharePoint lists, web-based systems (API etc.), Structured Query Language (MS SQL), SQL-Server Analysis Services (SSAS) to present BI solutions through applications.
• Supports strategic goals for BI development lead by the Director of BI and Development, and business stakeholders in alignment with DNWest’s goals and objectives.
• Attends training seminars, conferences, and trade shows to broaden knowledge of current and future portal, and business intelligence issues and technologies.

• Others 

• Keeps up to date with organ procurement organizations (OPO) industry direction, guidance and requirements. Health Insurance Portability and Accountability Act (HIPAA), Centers for Medicare and Medicaid Services (CMS), Federal Drugs Administration (FDA), United Network of Organ Sharing (UNOS), Association of Organ Procurement Organizations (AOPO), American Association of Tissue Banks (AATB), and Eye Bank Association of America (EBAA).

• Supports the vision, mission, and values of DNWest in every aspect of performance.
• Achieves strategic initiatives by providing constructive feedback and offering solutions to workplace challenges or obstacles.
• Foresees challenges, is proactive and uses sound judgement and best practices when solving problems and making decisions.
• Conducts work professionally and collaboratively, and provides excellent customer service.
• Positively adapts to change, supports new initiatives, and is creative/innovative.
• Demonstrates emotional intelligence by having respectful interactions that bring about productive communication.
• Partners with internal and external contacts in a constructive manner to achieve goals.
• Collaborates with leadership and peers to set professional and personal development goals; and actively works to achieve them.
• Works in a safe, secure, legal, and professional manner in the workplace.
• Adheres to DNWest’s policies and code of conduct.

• Strong ability to analyze user requirements and build front-end BI applications.
• Demonstrates creativity in designing data driven solutions to provide process improvement.
• Highly self-motivated and self-directed. Exercises independent judgement and responsibly takes action.
• Solid relationship management and performance management skills.
• Excellent interpersonal, priority-setting and strategic skills. Strong attention to detail, written and verbal communication skills.
• Thrives in a fast-paced dynamic environment, effectively prioritizes and executes tasks in high-pressure environment.

• Bachelor’s degree in field of Computer Science or similar field, and minimum 5 years of development experience.
• Equivalent of 5 years or more related work experience may be substituted for education qualification.
• Highly proficient with the latest Microsoft SharePoint version and associated components. Proven experience in installing, upgrading, and maintaining SharePoint Farms and associated operating systems.
• Healthcare experience highly desirable.

Provided compensation data is subject to change based on location and work status. Salary data provided by third party sites do not accurately reflect our pay structure.