Lead IT Technician
Job Title: Lead IT Technician
Location: Frederick MD
About the Role
We’re looking for a motivated Lead IT Technician to provide on-site support for client environments across Frederick Maryland. This is a great opportunity for someone with 1–2+ years of technical support experience who’s ready to take the next step while continuing to grow their skills.
What You’ll Do
Deploy, support, and troubleshoot multi-factor authentication (MFA) for end users, primarily on mobile devices
Work with Microsoft or Cisco Duo (experience preferred) and other MFA solutions
Provide Tier 1–2 support for laptops, tablets, and other end-user technology
What We’re Looking For
1–2 years of IT support/helpdesk experience, including MFA deployment at the user level
Familiarity with Cisco Duo or similar MFA tools
Strong customer-service and communication skills
Clean driving record and dependable vehicle (required for site visits)
Ability to pass a background check
Why Join Us
Grow your technical skills while working with a supportive team
Hands-on experience with enterprise-grade security tools
Opportunity to work directly with end users and make an immediate impact
Average salary estimate
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