M365 Support Engineer
***Only qualified M365 Support Engineer candidates located near Boston, MA will be considered, as the position requires onsite presence***
**W2
Preferred Education:
• Bachelor’s degree in computer science, Information Systems, or related field
Preferred Certifications:
• Microsoft certifications: M365 Security Administrator, SharePoint Associate, or Power Platform Fundamentals.
Required Skills, Experience, Knowledge and Expertise:
SharePoint & Migration:
• 6+ years of experience with SharePoint On-Premises (2019) and SharePoint Online
• Proven track record of large-scale migrations using tools like ShareGate or Microsoft Migration Tool
• Strong knowledge of site collections, permissions, metadata, taxonomy, retention policies, and governance
• Ability to resolve common migration challenges (permissions conflicts, metadata mapping, and broken workflows)
Security & Compliance:
• Expertise in configuring SharePoint Online and Power Platform security
• Tenant/site-level permissions and role management
• Azure AD integration for identity and access
• Security and compliance features (DLP, sensitivity labels, retention)
• Ability to enforce governance and best practices while balancing usability
Power Platform Support:
• Hands-on experience supporting Power Apps, Power Automate, and Dataverse solutions
• Strong troubleshooting skills for app performance, broken flows, and connector permissions
• Knowledge of security roles, environment strategies, and ALM (Application Lifecycle Management)
Automation & Tools:
• Proficiency in PowerShell scripting and PnP provisioning for automation
• Familiarity with Azure DevOps, Git, or TFS for work tracking and deployments
Documentation & Process Skills:
• Skilled at producing Runbooks, SOPs, technical design documents, and knowledge base articles
• Ability to clearly communicate technical guidance to IT staff, vendors, and business partners
Soft Skills:
• Strong problem-solving abilities, especially in migration and security
• Excellent communication and collaboration skills with technical and business teams
• Ability to manage multiple projects and support tickets simultaneously
• Proactive, adaptable, and team-oriented
Preferred Skills, Experience, Knowledge and Expertise:
• Experience integrating M365 with third-party tools (Adobe Sign, Salesforce, ServiceNow, ArcGIS)
Client is seeking an experienced M365 Support Engineer to join the Applications Operations Group. The candidate will play a key role in leading SharePoint migrations from network drives, Dropbox, and SharePoint 2019 to SharePoint Online and Microsoft Teams, while also providing support for Power Platform apps and maintaining enterprise-level documentation for business-critical applications.
Responsibilities:
• Provide support and troubleshooting for SharePoint Online and Power Platform apps (Power Apps, Power Automate, and Dataverse)
• Lead migrations from Dropbox, network drives, and SharePoint 2019 to SharePoint Online and Microsoft Teams
• Develop and maintain migration runbooks, technical documentation, and user guides
• Collaborate with IT teams, vendors, and stakeholders to deliver scalable M365 and Power Platform solutions
• Resolve migration, integration, and performance issues in a timely manner
Average salary estimate
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