IT Front Office Support - Global Market

With over 7,000 experts in 20 countries, Talan is a global consulting and technology group dedicated to accelerating our clients' transformation through technology, data, and innovation. We’re proud to be a Certified Great Place to Work and are on track to reach €1 billion in revenue by 2025. At Talan, our philosophy is simple yet powerful: Positive Innovation—leveraging technology to benefit people and society.

We are seeking a talented Front Office IT Support Analyst to join our Global Markets Support team. The ideal candidate will have strong knowledge of financial products and workflows, with a passion for supporting traders and enhancing critical trading applications. As a member of our team, you will work directly with trading desks and IT teams, providing first-line support on trade execution, booking, pricing, P&L, and risk management systems. You will have the chance to contribute to system enhancements, troubleshoot production issues in real-time, and ensure smooth operations on the trading floor.

Role and responsibilities

• Provide Level 1 functional and technical support for Front Office trading applications across Equity, Credit, Rates, FX, and Commodities.
• Respond to trader inquiries, resolve incidents quickly, and escalate issues where needed.
• Build strong relationships with trading desks and act as the first point of contact for system issues.
• Gather and document business requirements for new features and system enhancements.
• Perform functional testing of new releases, bug fixes, and system updates.
• Liaise with IT Development teams locally and globally to ensure timely delivery of fixes and enhancements.
• Monitor system performance to proactively identify and address issues impacting user experience.
• Provide status updates and maintain clear communication with stakeholders and management.

If you are an IT FO Support Analyst with strong communication skills and a passion for front-office systems, we encourage you to apply and grow your career in a fast-paced, dynamic environment.

#LI-MNRK

• Bachelor’s or Master’s degree in Finance, Computer Science, or related field.
• 3-5 years of experience as a Support Analyst in a Front Office trading environment (Equities, Credit, Rates, FX, or Commodities).
• Strong knowledge of financial products and trade workflows: derivatives, structured products, repos, TRS, bonds, CLOs, etc.
• Hands-on experience with trading systems (Fidessa, Markitwire, Sophis, Dash, or similar) and knowledge of P&L and risk management tools.
• Ability to perform functional testing (UAT, regression, bug fixes) and translate business requirements into clear technical specifications.
• Solid understanding of SQL and ability to perform data analysis (queries, joins, troubleshooting).
• Strong interpersonal and communication skills with the ability to build trust with traders and front-office stakeholders.
• Demonstrated ability to multi-task and prioritize in a high-pressure, fast-paced trading floor environment.
• Knowledge of Agile practices and methodologies is a plus.

Company’s Benefits

At Talan, we invest in our employees' well-being and empower them with benefits, including:

• 💵 The salary range for this role is US$90,000 - US$105,000
• 💸401(k) retirement plan with company matching
• 🌴15 days of paid vacation per year at hire and up to 27 according to seniority (annual untaken vacation days are cashed out)
• 📴8 paid holidays + 5 sick days + 2 personal days per year
• ❤️‍🩹Company health, dental, and vision insurance plans + FSA
• 🦺Voluntary STD and LTD
• 🚍 Commuter/transit benefits

All your information will be kept confidential according to EEO guidelines.