Clinical Systems Specialist

Are you looking for an exciting and fulfilling new position? Join our dynamic team at WEP Clinical, where your contributions will play a key role in driving impactful solutions and improving outcomes for clients and patients. We encourage innovation and collaboration, challenging our team to bring forward ideas that make a real difference. Be part of a mission-driven organization dedicated to advancing clinical research and transforming lives.

Role Objectives: 

The Clinical Systems Specialist at WEP Clinical serves as the subject matter expert (SME) for clinical systems within the organization, including but not limited to the Clinical Trial Management System (CTMS), electronic Trial Master File (eTMF), and WEPConnect portal.  

As a Clinical Systems Specialist, you’ll be responsible for ensuring that systems are optimized, users are supported, and processes are continuously improved.  

• Strategic
• Technical
• Detail Oriented
• Strong Communicator

• Serve as the primary internal point of contact for all clinical systems-related questions, issues, and user requests.
• Manage user access, permissions, and troubleshooting across clinical systems for project team members and stakeholders.
• Oversee study room setup, modification, and closeout to ensure compliance and consistency with organizational standards.
• Collaborate with project teams to configure and maintain clinical systems appropriately throughout study lifecycles.
• Monitor system usage to identify inefficiencies, gaps, and opportunities for optimization and increased usability.
• Recommend, implement, and document process improvements to enhance system efficiency, compliance, and user experience.
• Standardize workflows across clinical systems in partnership with cross-functional teams.
• Develop, update, and distribute internal documentation such as SOPs, job aids, guidance materials, and form templates.
• Create and deliver training sessions and materials to ensure consistent and effective system usage across teams.
• Support onboarding of new hires requiring access to clinical systems and ensure timely setup and training.
• Act as the liaison with external clinical system vendors (e.g., Trial Interactive), managing issue resolution, enhancements, and updates.
• Assist with project-specific tasks such as system uploads, data entry, and QC reviews to support ongoing system maintenance.

• Bachelor’s degree in Life Sciences, Business, Information Systems, or related field (or equivalent experience). 
• 3+ years of experience working with clinical systems such as CTMS and/or eTMF (Trial Interactive experience strongly preferred). 
• Highly organized, proactive, detail-oriented, and collaborative, with excellent communication skills and a strong understanding of clinical operations technology. 
• Strong understanding of clinical trial processes, GxP requirements, and inspection-readiness practices. 
• Excellent time management and organizational skills, with the ability to prioritize multiple tasks and meet deadlines. 
• Excellent verbal and written communication skills, with the ability to convey complex technical information clearly to diverse audiences. 
• Proven ability to work independently, take initiative, and drive process improvement. 
• Experience with system administration, configuration, or validation of clinical platforms preferred. 

What We Offer:

Medical, dental, and vision insurance, FSA, HSA

Voluntary short-term and long-term disability insurance

Voluntary life insurance

401K safe harbor plan and company match

Paid vacation, holiday, and sick time

Paid maternity & paternity leave

What Sets Us Apart:

WEP Clinical partners with sponsors to help patients and physicians gain early access to medicines when no other treatment options are available. WEP Clinical has over 15 years of experience distributing products to over 120 countries worldwide to treat unmet patient needs.

We're Committed to Our Team:

WEP has many initiatives to encourage wellness, growth and development, and team relationships. Check out our LinkedIn Life Page to learn more about our team events, and all that we do to support our employees.

We're Committed to DEI:

At WEP Clinical, acceptance, recognition, and engagement are the core of our DEI values. We are committed to giving employees opportunities for personal and professional success and growth, embracing everyone's unique identities.

Our services include:

Access Programs

Clinical Trial Services

Patient Site Solutions

Clinical Trial Supply

Market Access and Commercialization

WEP Clinical is a smoke-free, drug-free, and alcohol-free work environment.

WEP Clinical is an equal-opportunity employer. WEP Clinical does not unlawfully discriminate against employees or applicants for employment based on an individual’s race, colour, religion, creed, sex, sexual orientation, gender identity or expression, national origin, genetic information, age, disability, marital status, veteran status or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination. WEP Clinical will make reasonable accommodation for qualified individuals with known disabilities, in accordance with applicable law.

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