Chief Operating Officer – Urgent Care, Occupational Health, and Associate Health

Thank you for considering a career at Bon Secours Mercy Health!

Scheduled Weekly Hours:

Work Shift:

COO - URGENT CARE, OCCUPATIONAL HEALTH, AND ASSOCIATE HEALTH 

Work From Home/Remote

*Can be located anywhere in the U.S.*

(strong preference for Eastern or Central time zones)

Reports to: President – Medical Group, Urgent Care, Occupational Health, & Associate Health

# of Direct Reports: 6+

Primary Function/General Purpose of Position  

The VP, Urgent Care & Occ Health Operations role is strategic leader who can navigate industry trends, optimize operations, and drive growth while ensuring the delivery of high-quality, patient-centered care.  This system-level executive will be responsible for overseeing and optimizing the day-to-day operations across multiple platforms (i.e., urgent care centers, occupational health clinics, etc.  This role will work closely with the President – Urgent Care, Market Presidents, State Presidents, and Human Resources executives to translate strategic vision into executable plans, ensuring efficient and high-quality care delivery, sustainable growth, and profitability. This role requires a strong leader who can drive operational excellence, foster collaboration, and ensure compliance within the complex and highly-regulated healthcare environment.

Essential Job Functions

• Develops the strategic vision for urgent care, occupational health and associate health service lines.

• Translates strategic vision into operational plans including conducting market assessment to formulate strategic plans for new urgent care and occupational health site development.

• Drives operational excellence: Implements strategic initiatives to optimize efficiency, enhance patient care delivery, and improve the overall performance of the enterprise’s ambulatory network.

• Makes strategic decisions about capital (including large-scale practice acquisitions and de novo site development), staffing, equipment, and other resources.

• Oversees multiple regional operations directors who each manage multiple market-based teams to oversee day-to-day operations of the care delivery sites.

• Financial oversight of all operations within scope including development and management of operating budgets, optimizing profitability, driving revenue growth, and analyzing financial data to determine operational changes needed to achieve goals.

• Lead compliance and quality assurance initiatives, working closely with clinical leadership to reinforce patient care standards while establishing and monitoring quality benchmarks across the organization.

• Manage relations with franchise partners backed by private equity, ensuring compliance with complex operational requirements and adherence to strict franchise agreements to maintain enterprise standing and performance. 

• Primary relationship owner with market presidents, statewide presidents and human resources executives to present strategic updates on the performance of our urgent care, occupational health and associate health service lines.

• Foster collaboration among market presidents, statewide presidents, human resources executives, Medical Group, and Emergency Departments – stakeholders who may have competing goals which will require a skilled executive to navigate. 

• Navigates digital transformation and a technology-rich operating platform in place throughout the Urgent Care and Occupational Health platforms.  Responsible for selection and integration of new technologies, ensuring we choose the right tools, manage implementation, and ensure staff training.

Education

• Bachelor’s Degree in Business, Healthcare or related field (required)

• Master’s Degree (preferred)

Work Experience

• Extensive experience in healthcare administration and multi-site healthcare operations is crucial, including several years in a senior or executive leadership role within urgent care or ambulatory care settings.

• Strong leadership, strategic thinking, and decision-making capabilities.

• Leader is strategic and has a proven track record as a proactive, results-oriented leader who consistently achieves goals.

• Leadership in a complex, highly-matrixed health system environment. Experience working closely with medical practices to drive improvements in access to care. 

Bon Secours Mercy Health is an equal opportunity employer.

Many of our opportunities reward* your hard work with:

• Comprehensive, affordable medical, dental and vision plans
• Prescription drug coverage
• Flexible spending accounts
• Life insurance w/AD&D
• Employer contributions to retirement savings plan when eligible
• Paid time off
• Educational Assistance
• And much more

*Benefits offerings vary according to employment status.

Department:

It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health– Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com.