Chief of Staff & Director, Operations and Administration

Why Genentech

​​​​​​​We’re passionate about delivering on Our Promise to improve the lives of patients and create healthier communities for all. We foster a culture of inclusivity, integrity and creativity while boldly pursuing answers to the world’s most complex health challenges and transforming society.

Job Summary

As Chief of Staff & Director, Operations and Administration for the Data Science and Data Product, you will serve as a strategic partner and operational leader at the heart of our mission to deliver innovative digital and analytical products—like AI recommenders and Data lakes—to CMG employees and customers, including patients across all therapeutic areas. You will partner with the VP to drive the strategy, business planning, operations, and cross-functional communications, ensuring our team is aligned, agile, and positioned for impact in a complex and evolving healthcare landscape.

You will lead a team of Operations Managers and Administrative Business Partners, fostering a culture of collaboration, growth, and adaptability. As a key member of the Data, Digital, and Analytics (DDA) Chief of Staff Leadership Team, you will help shape how we support the 300+ team members of DDA that enable the overall Commercial, Medical and Government Affairs (CMG) organization. Your leadership will enable talent development and deployment across the team as business needs shift.

Key Responsibilities

Strategic Partnership & Advisory

• Serve as Chief of Staff to the Data Science and Data Product VPs and trusted advisor to both leadership teams (LT), translating strategic vision into actionable priorities.

• Develop and operationalize strategies, ensuring alignment with broader DDA and CMG business objectives.

• Gather insights and define communication and engagement models between all critical stakeholders.
   

Operational Excellence

• Lead the planning and facilitation of LT meetings, leveraging agile practices to enable rigorous discussion, clear decision-making, and actionable outcomes.

• Oversee business planning, resource allocation, and performance tracking, ensuring consistency and transparency in investment decisions and reporting.

• Champion the integration of EveryDay AI and Product-Activation Operating Model work practices, driving continuous improvement and innovation.
   

Cross-Functional Leadership

• Act as a connector and catalyst across CMG Operations, DDA Operations, and other key functions to optimize the CMG Operating Model.

• Develop and implement a multi-channel communication strategy that advances the vision, strategy, and engagement across teams.

• Partner with HR and Business Unit Operations to develop and execute people and engagement strategies.
   

Team Leadership & Talent Development

• Lead and develop a team of Operations Managers and Administrative Business Partners, supporting their career growth and ensuring high-quality administrative support.

• Foster a culture of learning, adaptability, and operational excellence within the team and across the network.
   

Business & Financial Acumen

• Facilitate discussions around ROI, P&L, and resource trade-offs, ensuring the squad makes data-driven, impactful decisions.

Represent squad priorities with senior leadership, demonstrating executive presence and influencing outcomes at the highest levels.

Who you are

Required Qualifications & Experience

• Bachelor’s degree required; MBA or advanced degree in science, business, or related field preferred.

• Minimum 10 years’ experience in operations, communications, marketing, or digital within the pharmaceutical/biotech, tech, consumer, or related industry.

• Demonstrated experience as a strategic thought partner to senior leaders and teams, with a track record of driving change and innovation.

• Extensive project management expertise, including leading multiple complex, cross-functional initiatives.

• Proven ability to build strong relationships, influence stakeholders, and foster collaboration across organizational boundaries.

• Deep understanding of business performance metrics and financial drivers, with experience facilitating ROI and P&L discussions.

• Exceptional written and verbal communication skills; adept at tailoring messages to diverse audiences.

• Experience with agile methodologies and a willingness to adapt approaches in response to evolving business needs.

• Commitment to compliance with corporate policies and guidelines.

• Willingness to travel (<15%) for business meetings as required.

•  ​This position requires a presence at our South San Francisco, CA Genentech Campus and relocation benefits are NOT available.

The expected salary range for this position based on the primary location of South San Francisco, CA is $166,500/yr to $309,100/yr.  Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law.  A discretionary annual bonus may be available based on individual and Company performance.  This position also qualifies for the benefits detailed at the link provided below.

Benefits

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Genentech is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.