Inbound Growth Representative

EasyLlama is transforming the HR compliance industry by reinventing outdated and uninspiring training solutions and adapting them for the mobile-first generation. Our engaging, fun, and interactive training helps millions of employees worldwide build a safer, more positive, and inclusive workplace. As we continue to set the standard in compliance solutions, our vision extends far beyond training—we aim to partner with thousands of organizations to reduce employee risk and foster a more inclusive and secure environment for all.

With world-class customer reviews—boasting a 96% rating on G2 from over 100 reviews—and industry-leading NPS and Customer Satisfaction scores, EasyLlama is proud to have earned the trust of over 5,000 clients, including brands like Shake Shack, WeightWatchers, Sephora, JiffyLube, and Y Combinator. Our mobile-friendly platform delivers on-demand, self-paced, and bite-sized solutions that meet employees where they are, increasing engagement and retention.

At EasyLlama, we are not just transforming compliance training—we are challenging the status quo. We have a strong culture of collaboration, innovation, and getting things done.

About the Role:

We’re looking for a proactive, customer-focused Inbound Growth Representative to manage inbound demand from small business prospects. You’ll be the first point of contact for inbound leads — handling live chat, responding to emails in our sales inbox, running weekly live group demos, and helping current and prospective customers understand how EasyLlama can meet their needs.

Your goal is to qualify, guide, and convert inbound demand efficiently. You’ll act as both a consultative product expert and a revenue driver. This role is has a path into either an Account Executive on the Sales team or Customer Success Manager on the Customer Experience team.

What You'll Do:

• Engage inbound leads via chat, email, and web forms to answer questions about our products, pricing, and implementation.

• Own the sales inbox for the Very Small Business (VSB) segment — triaging and responding promptly to all inquiries.

• Qualify and route leads: Identify customer needs, assess deal potential, and pass qualified opportunities to the sales team when appropriate.

• Facilitate self-service checkouts by sending payment links, guiding customers through online purchasing, and ensuring successful conversions.

• Be a product expert: Understand EasyLlama’s solutions deeply and articulate their value to prospects with confidence.

• Collaborate with marketing and sales to provide feedback on lead quality, common objections, and inbound trends.

• Maintain accurate CRM updates on all interactions and outcomes.

• Contribute to playbook development by documenting FAQs, messaging templates, and process improvements.

Who You Are:

• 0–3 years of experience in inbound sales or a related customer-facing role (SaaS preferred).

• Exceptional written and verbal communication skills.

• Strong product curiosity and ability to quickly learn and explain software tools.

• Organized and self-sufficient — thrives in a fast-moving, high-volume inbound environment.

• Passionate about helping small businesses succeed.

• Has an entrepreneurial spirit — interested in building something new.

What to Expect:

The interview process at EasyLlama takes about 3 weeks and may include cross-functional stakeholders of the role. Here's what the interview process looks like:

• Recruiter Screen

• Hiring Manager Interview

• Cross Functional Executive Interview

• Executive Interview

• CEO Meet and Greet

How We'll Take Care of You:

• $55,000 to $74,000

• Flexible, fully remote environment

• 4 Weeks PTO - Recharging is essential. We respect your time off and encourage it.

• Competitive employer-sponsored health insurances

• 401(k) + company matching

• Professional development reimbursements

• Quarterly remote work stipend

The EasyLlama herd is fully remote, with employees distributed across the US. We are currently hiring in the following approved* states:

AR - Arkansas

AZ - Arizona
CA - California
CO - Colorado
FL - Florida
IL - Illinois

LA - Louisiana
MA - Massachusetts
MN - Minnesota
NE - Nebraska
NJ - New Jersey
NY - New York
NC - North Carolina
OH - Ohio
PA - Pennsylvania
TN - Tennessee
TX - Texas
UT - Utah
VA - Virginia
WA - Washington
WI - Wisconsin

*EasyLlama reserves the right to change the list of approved states at anytime.

To ensure the best employee experience, we offer competitive compensation packages, comprehensive benefits, an annual wellness stipend, PTO, 401k with company matching, and monthly team events to nurture connection!

At EasyLlama, we strive to walk the walk. We are helping make workplaces all over the globe safer and more inclusive, including our own. We honor employees and candidates from all walks of life and all experiences, regardless of race, ethnicity, veteran status, disability, sexual orientation, gender identity or religion.