COMPLIANCE DATA COORDINATOR

Get to know East Penn!

East Penn is a stable, essential employer, and has been voted one of the Best Places to Work in PA for 21 years!

At East Penn, our employees are our culture; our employees will always be the heart of the company.  We are a private, family-owned enterprise committed to cultivating an atmosphere that honors the contributions of everyone.  We want our employees to have long-term careers, and many do.  More than 38% of our workforce has over a decade of service.  Our open-door management policy, comprehensive benefits package, employee appreciation and recognition events, and career advancement opportunities are just some of the ways we show our employees how incredibly valued they are.

EOE/VEVRAA

East Penn is an Equal Opportunity Employer.  You will receive consideration for employment without regard to race, color, religion, age, sex, national origin, marital status, pregnancy, genetics, sexual orientation, gender identity or expression, disability or protected veteran status, or any other characteristic protected by federal, state or local laws.  

Overview

East Penn is currently seeking a Compliance Data Coordinator who will be an integral part of the Legal Department, assisting the business with the growing complexity of regulations and customer expectations.  This position is responsible for managing customer surveys and questions related to the company’s compliance and regulatory practices and performance.  This includes collecting, organizing and maintaining relevant information, preparing responses, and keeping records of communications.  Topics typically include environmental (e.g., emissions), social (e.g., labor and safety), and governance (e.g., business conduct) matters. Given the potential legal implications of these requests, all activities are conducted under the supervision of legal counsel.

Responsibilities

• Serve as the main point of contact for responding to customer surveys and questionnaires regarding compliance and sustainability matters.
• Manage the customer survey and questionnaire response process, including:
• Prioritizing inquiries to expedite response to priority customers.
• Drafting responses using a Survey Databook of company information and data.
• Engaging with company personnel to obtain responses for new survey questions and managing the Survey Databook.
• Monitoring the status of inquiries, ensuring responses are developed in a timely manner.
• Delivering prompt and professional responses to customer inquiries, ensuring clear and consistent communication.
• Maintain accurate records of responses and survey metrics (e.g., response times).
• Analyze survey frequency and topics to identify trends and patterns for process improvement.
• Provide regular updates and prepare reports on survey trends and areas for improvement.
• Embrace both foundational and evolving responsibilities, from essential administrative support to contributing to longer-term strategic initiatives.

Qualifications

The Compliance Data Coordinator is an integral part of the Legal Department, assisting the business with the growing complexity of regulations and customer expectations.  This position is responsible for managing customer surveys and questions related to the company’s compliance and regulatory practices and performance.  This includes collecting, organizing and maintaining relevant information, preparing responses, and keeping records of communications.  Topics typically include environmental (e.g., emissions), social (e.g., labor and safety), and governance (e.g., business conduct) matters. Given the potential legal implications of these requests, all activities are conducted under the supervision of legal counsel.

Primary Duties and Responsibilities  

• Serve as the main point of contact for responding to customer surveys and questionnaires regarding compliance and sustainability matters.
• Manage the customer survey and questionnaire response process, including:
• Prioritizing inquiries to expedite response to priority customers.
• Drafting responses using a Survey Databook of company information and data.
• Engaging with company personnel to obtain responses for new survey questions and managing the Survey Databook.
• Monitoring the status of inquiries, ensuring responses are developed in a timely manner.
• Delivering prompt and professional responses to customer inquiries, ensuring clear and consistent communication.
• Maintain accurate records of responses and survey metrics (e.g., response times).
• Analyze survey frequency and topics to identify trends and patterns for process improvement.
• Provide regular updates and prepare reports on survey trends and areas for improvement.
• Embrace both foundational and evolving responsibilities, from essential administrative support to contributing to longer-term strategic initiatives.

Direct reports/Contacts/Relationships

Supervises:   N/A

Works Closely with:

• Other Legal Department members including VP – Legal, Corporate Counsel, and Legal Operations Specialist.
• Environmental Health & Safety Department
• Personnel
• Sales and Marketing Departments
• Quality Department

Experience & Qualifications

• 2+ years’ experience in corporate compliance, communications, customer engagement, customer service, market research, or survey management preferred.
• Familiarity with legal compliance principles and environmental, social, and governance standards.

Education/Certification

• Associates degree, required; Bachelor’s degree, preferred; ideally in Business, Marketing, Communications, or Data Analytics
• A combination of equivalent level of education, training and experience may be considered

Skills & Competencies

• Customer-focused mindset with a commitment to improving company reputation
• Maintains a high level of integrity; respects the confidentiality of information to which the position is exposed
• Advanced investigative, research, information collection, and information management skills
• Analytical mindset with the ability to analyze problems and strategize solutions
• Able to use and improve work processes and procedures
• Excellent written and verbal communication skills including presentation abilities
• Can effectively cope with ambiguity
• Proficient in multi-tasking, prioritizing time-sensitive documents and managing time effectively to meet deadlines
• Excellent attention to detail and accuracy
• Exceptional interpersonal skills; a team player with ability to work collaboratively and effectively across functional areas and all levels of the organization

East Penn Benefits

East Penn offers excellent benefits:

• Competitive compensation
• Group health insurance that includes high quality medical, dental, vision and prescription coverage with a low employee premium
• Retirement Savings Plan with company match and a 3% employer contribution
• 9 paid company holidays, 2 paid personal holidays, and paid vacation days annually
• Employee assistance program
• Fitness Discounts
• Promotional opportunities