Club Receptionist - job 1 of 2

Do you have a passion for making people smile? Love providing outstanding customer service? Enjoy meeting new people? If so, we have an opportunity for you!

The Club Receptionist, aka “Director of First Impressions,” is responsible for greeting, supporting, and ensuring members are checked into the club with a smile! This individual will be the first point of contact for members and is responsible for partnering with multiple departments to ensure members' concerns are handled in a timely manner.

Pay Rate: $18.00 per hour


Part-time Schedule:
Monday: 4:45am-1:15pm
Friday: 4:45am-1:15pm
Sunday: 1:00-9:00pm

Job Responsibilities:

• Welcome all individuals into the club; assist members, guests and vendors as needed
• Monitoring and carrying out accurate check-in procedures for all members, guests, and employees.
• Exhibit excellent customer service skills at all times
• Complete job duties at times multitasking
• Maintain a clean and organized workspace for the reception associates
• Re-route calls and alert various departments on visitors and guests
• Handle difficult situations in a calm manner while remaining professional
• Communicate effectively with team members and management

• Must be authorized to work in the USA. We use E-Verify
• Similar experience preferred
• Great communication skills with the ability to handle difficult situations
• Must be available to work various shifts (early mornings, late evenings, and weekends)
• Must be able to work well in a team setting
• Great organizational and time management skills
• The physical demands include, but are not limited to, standing, sitting, walking, lifting, carrying, reaching, handling, kneeling, crouching and bending

Time Off & Retirement

• Paid Time Off
• 401(k) with company match up to 3%
• Value Sharing (Profit sharing)
• Holiday Bonus
• Paid Parental Leave

Health & Wellness:

• Comprehensive health, vision, and dental insurance
• HSA and FSA enrollment options
• Short- & Long-Term Disability options
• Life Insurance: Basic coverage equivalent to annual income, with voluntary options for additional coverage
• Long-Term Care options: Coverage up to 50% of annual income
• Accident and Critical Illness Insurance
• EAP (Employee Assistance Program)
• Pet Insurance through MetLife

Employee Perks:

• Free workout privileges
• Employee discounts in the Pro Shop, Spa & Salon services and in the Market
• Parking and transit benefits (pre-tax deduction)
• Access to Tickets at Work discounts
• Tuition reimbursement

Diversity, Inclusion, and Belonging Matters:

East Bank Club commits to a culture of inclusion and belonging characterized by connection across our similarities and differences. We honor the dignity of all employees by enabling each to reach their fullest potential and, by doing so, better serve our members. We serve a diverse group of members and recognize the importance of diversity and inclusion in enriching the employee and member experience required to support our mission. EBC is committed to attracting, retaining, and developing employees with varying identities and backgrounds.

East Bank Club is an Equal Opportunity Employer and drug/smoke-free workplace.