Customer Service Representative
Overview
Enters and processes orders, researches customer issues, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.
Responsibilities
Job Responsibilities
Job Skills Requirements
- Solid communication skills (verbal and written) and interpersonal skills.
- Knowledge and understanding of Enterprise Resource Planning (ERP) systems.
- Good problem solving and data analysis skills.
- Strong attention to detail.
- Solid customer service skills, ensuring customer satisfaction.
- Good organizational and time management skills.
Qualifications
Education and/or Experience High school diploma, GED, or equivalent required. Prior customer service experience preferred.
Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Mathematical Skills Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
Reasoning Ability Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is occasionally exposed to toxic or caustic chemicals. The noise level in the work environment is usually quiet.
Average salary estimate
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