Customer Support Specialist
About Us.
DroneSense is now part of Versaterm, a global public safety solutions company helping agencies transform how they serve their communities. Together, we are building an ecosystem of intuitive tools designed for public safety agencies! Through purposeful integrations and selective growth, Versaterm is advancing public safety technology to improve workflows, deliver better service, and enable better outcomes. As part of this mission, DroneSense provides a critical drone software platform tailored to the unique needs of public safety. Our comprehensive solution equips First Responders with tools that expand situational awareness, act as a force multiplier, and make drone operations scalable across entire organizations—ultimately leading to more saved lives. Drones are transforming the way First Responders carry out their missions, and DroneSense is driving this evolution within the Versaterm ecosystem.
Our Culture.
Our team is driven by innovation, expertise, and an unwavering commitment to customer success. Our leaders are experienced engineers, pilots, and entrepreneurs. We’re building a diverse, collaborative team where individuals can bring their full selves to work, have fun, and feel a strong sense of belonging. Here, you’ll roll up your sleeves alongside teammates who care deeply about their craft, their communities, and each other. As we continue to grow and expand our impact, you’ll have the opportunity to contribute to solutions that enhance community safety and shape the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.
We’re looking for an experienced Customer Support Specialist.
The Customer Support Specialist will report to the Support Team Manager and will participate in the daily operations of DroneSense’s customer support department. They will work within the customer support team and ensure that customers receive best in class service to retain relationships and enable the success of the customer’s unique and critical public safety mission. You will be an experienced Customer Support Specialist with UAS experience, versatile, self driven, proactive, and a hands-on key business partner.
- Respond to customer support requests via ticket and phone queue, and respond to inquiries within established SLAs.
- Be accountable for and drive key metrics that ensure the quality and safe usage of our service.
- Contribute the continued development of the knowledge base and support resources.
- Collaborate with internal stakeholders to overcome challenges and find solutions for Customers.
- Collaborate with Product and Engineering teams to resolve bugs and surface customer feature requests.
- Using a consultative approach, identify areas of opportunity to provide Customers with best practices and operating advice.
- Using internal tools, document conversations and key highlights, and flag any warning areas to the Support Team Manager.
- You are available to work assigned shift rotations as required.
- Complete FAA Part 107 Certification within 90 days of onboarding.
- While working in a Remote environment actively collaborate with peers across the organization.
- Up to 10% travel is expected.
- Always help first.
- 2+ years experience as a Customer Support Specialist in a SaaS or professional services organization.
- Prior experience with UAS.
- Excellent problem solving capabilities.
- Experience with Key tools such as Excel, Hubspot, Zendesk, Five9s, Slack.
- Proven track record in a fast-paced and high growth environment.
- Ability to dive into details, but also step back and consider a problem strategically.
- Strong influencer skills
- A low-ego, team-first mentality. You know when to get your hands dirty and when to lead through influence.
- Extensive experience managing various stakeholders and building cross-functional relationships across the business.
- Excellent written and verbal communication skills. You can always articulate the “why” behind your priorities and recommendations.
- Experience with DroneSense a bonus
*DroneSense employees full time US citizens who are current residence in one of the 50 contiguous United States. Though our positions are "remote" we do not work with offshore/near shore individuals or contractors to stay in compliance with our client's requirements.
Benefits
-Competitive Base Pay
-Medical, Dental, and Vision, including a medical plan with 100% employee covered premium
-Company paid Life Insurance and Short Term Disability
-Health Savings Account match
-Medical FSA & Dependent Care Account
-401(k) with company match
-Work from home
-Wellness benefits
-Cell phone stipend
-Paid Vacation Time
-Paid Sick Time
-Part 107 Pilot Training & License Paid
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Drive impactful public-safety outcomes as a Customer Success Manager at DroneSense by ensuring agencies successfully adopt and scale our drone software platform.
Lead QA and training initiatives for Flock Safety’s support organization, building programs and materials that improve agent efficiency, accuracy, and customer outcomes.
Support National Sales customers across the West Region by managing inbound/outbound orders, resolving service and billing issues, and coordinating logistics in a largely remote, hybrid role for US Foods.
Deliver polished, guest-centered front desk service at Limelight Ketchum by managing check-ins/outs, reservations, cash handling and cross-team coordination to ensure memorable stays.
Experian Health is hiring a Lead Client Technical Analyst to provide expert-level technical support, lead escalations and mentor the support team for healthcare revenue cycle products in a remote capacity.
Drive impactful public-safety outcomes as a Customer Success Manager at DroneSense by ensuring agencies successfully adopt and scale our drone software platform.
TEKsystems seeks Remote Customer Service Representatives to support a leading Pacific Northwest healthcare provider during open enrollment.
Expeditors seeks an experienced Customs Brokerage Agent in Doral to prepare and submit customs declarations, ensure compliance, and support timely client billing and reporting.
Support a busy nationwide hibachi catering business as a remote Customer Service & Vendor Coordination Virtual Assistant handling bookings, vendor logistics, and client communications.
Support patients and healthcare providers as a Patient Care Coordinator I at AbbVie's North Chicago site, delivering high-quality call center assistance and case management using CRM tools.
Lead and coach an onboarding team to deliver frictionless broker and policyholder onboarding while driving process improvements, compliance, and collaboration across Sales and operations.
Support servicing operations at GLS as a Customer Service Coordinator handling payment processing, customer disputes, claims, and day-to-day administrative workflows.
Work remotely with a high-end glass-products manufacturer to qualify incoming leads, provide initial consultations, and route prospects to the appropriate sales contacts while working New York time hours.
Provide customer-facing support for import freight operations at Expeditors, ensuring timely data entry, accurate billing, and on-time delivery of shipments.
Based in Austin, Texas, DroneSense offers a comprehensive solution that empowers organizations to build, manage, and scale unmanned aircraft programs. The company's mission-critical software platform enables users to leverage the full capabilities...
3 jobs
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
