Lead Client Technical Analyst - Healthcare (Remote)
Company Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them to save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agrifinance, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data and to innovate. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 23,300 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
Job Description
Reporting to Experian Health leadership, the Lead Client Technical Analyst is a subject matter expert around the products sold by Experian Health that are supported on the team they are on. This position will assist the Manager with training, quality assurance, escalations and other general tasks as needed within the team as well as taking on casework and projects as assigned.
You'll have opportunity to:
- Learn how Experian Health products work and integrate across all platforms
- Understand how new product and service changes impacts support
- Master the same responsibilities as Tier 2 Analysts including Seniors
- Respond to all issues submitted/escalated
- Assist with escalations and quality assurance to improve level of service
- Provide internal support regarding workflow, knowledge article management
- Serve as support expert in meetings/escalations
- Identify areas for process improvement and training needs
- Manage multiple projects concurrently including leading special projects
- Mentor and train new and existing representatives
- Act as the back up for the Manager
Qualifications
- 5 years of experience in a technical analyst role, or technical customer service role at Tier 2 or above
- Healthcare revenue cycle experience required
- Knowledge of ANSI X12, 835, 837, 277 and 999
- Safeguard sensitive patient health information (PHI) through HIPAA rules and regulations
- Support products running on standalone and integrated platforms
- Knowledge of ticketing service platforms
- Excellent communication skills with the ability to speak clearly with technical as well as non-technical clients and staff·
- Highly analytical with intensive research experience
Additional Information
Benefits/Perks:
- Great compensation package and bonus plan
- Core benefits including medical, dental, vision, and matching 401K
- Flexible work environment, ability to work remote, hybrid or in-office
- Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
- Explore all our exciting benefits here: https://yourexperianbenefits.com/cand-index.html
At Experian, our people and culture set us apart. We're deeply committed to creating an environment where everyone feels they belong and can excel. From inclusion and authenticity to work/life balance, development, wellness, collaboration, and recognition, we focus on what truly matters. Our people-first approach has earned us global recognition: World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ 2025 in 26 countries, and Glassdoor Best Places to Work 2024, among others.
Want to see what life at Experian is really like? Explore Experian Life on social or visit our careers site.
Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity.
Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. Innovation is an important part of Experian's DNA and practices, and our inclusive workforce allows everyone to succeed and bring their whole self to work. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Lead and scale a remote telehealth support function as the primary escalation point, owning Zendesk, knowledge base systems, and a small team of support specialists while collaborating cross-functionally to improve operations and patient safety.
Help patients smile as a part-time Patient Coordinator at Riccobene Associates Family Dentistry by managing scheduling, check-ins, billing entries, and patient communications.
Riccobene Associates seeks a detail-oriented, compassionate Patient Coordinator to manage surgical scheduling, patient communication, and front-desk operations at the Arlie Oral Surgery office in Leland, NC.
Support National Sales customers across the West Region by managing inbound/outbound orders, resolving service and billing issues, and coordinating logistics in a largely remote, hybrid role for US Foods.
Expeditors seeks a Customs Brokerage Customer Service professional to manage customs clearance processes, ensure compliance, and deliver timely, high-quality customer support for import/export shipments.
ProSidian is hiring an experienced Contact Center Manager to lead customer service operations and performance optimization for government and public services clients based in Charlotte, NC and the Mid-Atlantic region.
Support a patient-centered at-home care team as an Enrollment Representative responsible for referral intake, insurance verification, and maintaining accurate patient records.
Cigna is hiring remote Customer Service Representatives to support members and providers with pharmacy benefits, mail-order prescriptions, and Medicare-related inquiries.
TP is hiring remote Sales Customer Service Experts to handle evening and overnight shifts, deliver excellent customer support, and achieve defined sales targets.
Limber seeks a Minnesota-licensed Physical Therapy Assistant to serve as a Remote Care Navigator, supporting patients through evidence-based home exercise therapy via our digital platform.
Guide newly onboarded customers through technical onboarding and implementation to accelerate adoption and value realization of GitLab’s DevSecOps platform.
Lead and scale a high-performing Advisor Success organization at Savvy to deliver world-class onboarding, adoption, and lifetime value for financial advisors using our modern wealth management platform.
Lead QA and training initiatives for Flock Safety’s support organization, building programs and materials that improve agent efficiency, accuracy, and customer outcomes.
We pride ourselves on being certified as a Great Place To Work and firmly believe that creating a positive company culture is less about ping pong tables and more about transparency, connection, and "work with purpose." The unique perspective of e...
101 jobs
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
