Customer Support Specialist (USA, English C1/C2)
Crystalia Glass LLC is a leading provider of premium glass products, dedicated to transforming spaces with elegance and sophistication. Among our clients are such companies as SpaceX, Nike, Starbucks, Bank of America, Yves Saint Laurent, and many others. With a commitment to craftsmanship and innovation, we specialize in designing and manufacturing high-quality glass solutions for residential and commercial projects.
Founded in 2017 in New York, the company has expanded its presence with offices in Los Angeles, Florida, and Texas. As a nationwide company, we serve clients across North America, offering our signature glass products and services to diverse markets.
We are looking for a proactive Customer Support Specialist (lead qualification) to join our team. This role is essential in establishing initial contact with potential clients, assessing their needs, and directing them to the appropriate sales team members. If you enjoy engaging with people, have excellent communication skills, and thrive in a fast-paced environment, we encourage you to apply!
We consider candidates from anywhere in the world!
Employment Type:
- Full-time, 8:30 AM - 5:00 PM, New York time.
- Remote work.
Key Responsibilities:
- Conduct initial contact and respond to incoming inquiries from potential customers.
- Qualify leads by assessing customer needs, project requirements, and budget.
- Provide basic product information and initial consultation to prospects.
- Route qualified leads to the appropriate sales representatives.
- Maintain accurate records of customer interactions in HubSpot.
- Communicate effectively with both B2B and B2C clients via phone, email, and chat.
- Ensure a positive customer experience by providing timely and professional responses.
- Strong communication and interpersonal skills.
- Experience in sales, customer service, or a similar client-facing role.
- Ability to quickly assess customer needs and qualify leads.
- Tech-savvy, with proficiency in CRM systems (HubSpot preferred) and communication tools.
- Fluent in English.
- Competitive salary based on skills and experience.
- Paid sick leave and vacation.
Why Join Us?
- We provide documents suitable for obtaining Nomad visas.
- Clear opportunities for career development and salary increase.
- Work with a diverse and talented group of professionals.
- Supportive and innovative work environment.
Next Step: After reviewing your profile, you will receive an invitation to participate in a virtual video interview. This is an excellent opportunity for us to get to know you better and for you to showcase your skills and experience. Completing this step will expedite the scheduling of a formal interview with our team.
Join Crystalia Glass LLC and play a vital role in connecting customers with the right solutions. Apply today!
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Lead end-to-end remote projects for a global team, managing client relationships in ClickUp and HubSpot while working New York business hours on a B2B contract.
Serve as a front-line Human Services Specialist supporting clients with applications, case inquiries, and office operations at the Dallas, OR DHS office.
Humana is hiring a bilingual Consumer Service Operations Representative in Louisville to assess program eligibility, provide resources, and deliver empathetic member support while developing a career in healthcare operations.
Work as a self-employed virtual customer service contractor for Liveops, handling inbound and outbound calls and delivering high-level support across various client programs.
Delinea is hiring an experienced Customer Success Engineer to provide escalated technical support to CSMs and accelerate customer value delivery across Delinea’s identity security platform.
US Foods is hiring a Customer Service Representative to manage inbound/outbound customer calls, process orders, and coordinate deliveries from our Charlotte location (moving to Lexington in late Fall 2025).
Bumble is hiring a German- or French-speaking Support Operations Specialist in Austin to handle Tier 2 escalations, triage bugs, and collaborate with Product and Engineering to improve member support.
Guide newly onboarded customers through technical onboarding and implementation to accelerate adoption and value realization of GitLab’s DevSecOps platform.
Support servicing operations at GLS as a Customer Service Coordinator handling payment processing, customer disputes, claims, and day-to-day administrative workflows.
Lead remote cross-functional teams and improve agent performance and client outcomes for a leading outsourced customer support provider through strategic, data-informed management and collaboration.
Covenant Health's Cumberland Medical Center is hiring a Patient Registration Specialist to handle scheduling, registration, insurance verification, and patient financial intake in a fast-paced hospital environment.
Deliver polished, guest-centered front desk service at Limelight Ketchum by managing check-ins/outs, reservations, cash handling and cross-team coordination to ensure memorable stays.
Covenant Medical Group is hiring a Patient Service Representative II to work PRN in Knoxville clinics, managing check-out, scheduling, collections, and charge entry.
Lead Claroty’s Technical Services in the Americas to deliver consistent, high-quality service, manage strategic escalations, and build high-performing regional teams.
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
