IT System Support Analyst

Company Overview

ABOUT AMERICAN GOLF

American Golf is a distinguished leader and pioneer in the golf industry, renowned for its innovative and unparalleled approach to golf course management. With over 50 years of experience as an owner, lessee, and manager of golf courses and country clubs, American Golf has established itself as an authority in maximizing the potential of any golf opportunity.

Throughout its rich history, American Golf has been involved with more than 325 golf courses, serving diverse private entities and public agencies with its expertise. Presently, American Golf oversees the management of over 70 premier facilities across the United States, providing exceptional service and experiences to avid golfers and enthusiasts alike.

We pride ourselves on our commitment to excellence, continually striving to exceed expectations and set new standards in the golf industry. Our team of skilled professionals is dedicated to delivering exceptional service and maintaining the highest standards of course upkeep, ensuring that each visitor to our facilities has an unparalleled experience.

Job Details

Job Purpose: 

The IT Systems Support Analyst will be responsible for continuous (24/7) technical support for Point of Sale (POS) and IT Systems across our golf course venues. This role involves collaborating with various departments to understand configuration requirements and translating them into effective system setups.

Responsibilities

• Centrally manage POS data sets and configuration files using enterprise management tools.
• Work closely with Marketing and Operations to ensure programming changes meet operational needs in our courses.
• Maintain distinct price tiers and configuration settings by brand, market, region, and Golf Shop type, including sales tax rates/rules and kitchen routing schemes.
• Collaborate with Culinary and Beverage teams to configure menus and inventory items.
• Support the implementation of POS and IT related systems for new opening courses.
• Coordinate with Operations and Training on field communications related to system updates.
• Configure reporting systems based on feedback from operations.
• Effectively prioritize tasks and communicate progress and status updates.
• Manage and direct AGC’s Technical Support's daily operations
• Maintain inter-departmental relationships that contribute to the daily operations of the Technical Support Team
• Create training documentation for the Technical Support Team & Field / Home Office Co-Workers
• Coordinate training sessions for the Technical Support Team
• Work with the Director and the POS Team to research inconsistencies in the point of sale (POS) to the accounting reconciliation
• Maintain Call Tracking System
• Vendor Relationship
• Technical Product Research, Development, and Deployment
• Customer and Co-Worker Relationship
• Other duties may be assigned by management.
• Special project research and implementation
• Coordinate all technologies related to AGC acquisitions and dispositions

Additional Information

Qualifications

• Proficient in operating and supporting the following equipment and systems:
  • • Desktop PCs
    • Network hubs/switches
    • POS touchscreen monitors
    • Receipt Printers
    • Kitchen printers
    • Data cabling (troubleshooting)
    • POS registers and components
    • Operating systems (Windows Server (2019-2025)
    • Windows 11 Pro/ Windows 10 Pro
    • Apple iOS / macOS
    • Microsoft Office365 applications
    • Extensive experience with retail/dining POS software

• Basic accounting knowledge.

• Good customer service skills.

• Ability to handle multiple tasks of varying complexity.

• Self-motivated and focused, but with the ability to work well in a team environment.

• Asset Management Experience

• Proven experience with Office365 applications and MS Azure environments

• Understanding of available and emerging IT technologies

• Understanding of industry best practices and methodologies

• Systems design for high availability, security, scalability, and reliability

• Understanding systems operations, systems management, database management, security, and hardware and system interoperability.

• Ability to estimate scope and delivery schedules for projects

• Proven Leadership skills

• Strong communication and interpersonal skills

• Ability to interact with senior management team

Education

• 2-3 Years of Technical College/University; 4 years of related experience in industry, retail and/or technical operations; or equivalent combination of education and experience
• Technical A+, Network+ or Microsoft certifications preferred

Working Conditions

• Office-based work with planning, strategizing, and coordination with teams to manage any IT initiatives.

• Collaboration with internal teams and external partners.

• Adaptability to a dynamic and vibrant environment.

• Flexibility to manage multiple projects simultaneously.

• Work hours may vary based on schedule and business needs.

• Flexibility to work some Holidays and weekends on a rotating basis.

• Special conditions may include prolonged periods of sitting or standing and lifting up to 50 pounds.

• Reasonable accommodation will be provided to enable individuals with disabilities to perform essential functions.

• Occasional travel may be required to attend industry conferences or for implementation of services at courses.

What We Offer:

• A competitive salary and benefits package.
• Compensation Range: $68,640
• Comprehensive medical, dental, and vision coverage
• 401(k) plan with company match
• Employee Assistance Program
• Flexible PTO and more

American Golf Corporation is committed to providing equal employment opportunities. We do not discriminate against employees or applicants based on any legally recognized basis, including but not limited to race, color, religion, genetic information, national origin, sex, pregnancy, childbirth, medical conditions, age, disability, citizenship status, uniform service member status, or any other protected class under federal, state, and/or local law.