Lab Support Member
Job Description
Role: Lab Support Member
Location: Kankakee ,Bradly, IL
Interview: Phone/Skype
Job Type: Contract
Job Description:
The Lab Support Team member L2/L3 Support on lab instrument pcs and application/software linked to the instrument pcs.
Key Responsabilities:
• Incident resolution (trouble shooting, physical check of instrument pcs, network issue, licenses configuration, data flow and data storage issues…)
• User Administration (User creation, access, check on validity of user accounts, in both Active Directory and Applications)
• Installation (coordination with vendor, interaction with remote teams, configuration of the pc with the different applications…)
• Consulting (advice different teams on SOPs, best practices, current state of the art regarding computerized systems)
• Periodic reviews and maintenance (support client instrument owner, ensure maintenance plan is in place and followed, support firmware updates, reviewing audit trails, supporting vendor technicians..)
• The person must come from IT Departments from Pharma or/and Biotech industries and should have ITIL knowledge (Incident/Change/Knowledge/Problem Management).
• Activity must be performed on client’s site, no remote working
• Working on regulated environment (GxP based)"
What are the Mandatory skills and skill proficiencies required for this position?
• Incident resolution (trouble shooting, physical check of instrument pcs, network issue, licenses configuration, data flow and data storage issues…)
What are the Optional skills and skill proficiencies for this position.
• Applying OS image on Laptop/Computer
• 21 CFR Part 11
• 21 CFR Part 820
• GAMP 5
• Manual Testing, Qualification process
Additional Information
All your information will be kept confidential according to EEO guidelines.
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