Senior Customer Manager - P&SP

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.  

 

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place. 

Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 30 countries and employ approximately 36,000 people. Dow delivered sales of approximately $43 billion in 2024. References to Dow or the Company mean Dow Inc. and its subsidiaries. ​​​​Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting www.dow.com.

Dow has an exciting and rewarding opportunity for a Senior Customer Manager supporting our Packaging and Specialty Plastics Business. This role has a preferred alignment to Houston, TX or Midland, MI. Will also consider Virtual office alignment in the United States or Canada for candidates that are close to a major airport for travel purposes.

The successful candidate will primary be responsible for managing existing sales and developing new sales for Dow's 100% PCR solution (Circa products) with the key focus around the new business development in this space. In addition, the employee will manage sales of virgin resin to a few medium to large customers, is responsible of tactical tasks supporting account management, such as generating leads, outlining sales territories, managing sales analytics, fixing the technical problem of a customer, giving support on the phone to a customer, etc.

Scope is regional (NAA) and may include certain global coordination responsibilities, mostly if the employee is located in a headquarter which may require alignment with all regions within a geography. 

Responsibilities / Duties

• Manages account portfolio and prepares and implements sales plans.

• Collaborate with the marketing team to help build marketing plans and collects and utilizes market intelligence to shape the sales/marketing plan, market research and mapping.

• Develop pipeline of opportunities with new and existing customers and convert them into new sales.

• Leads and conducts negotiations, implements price changes, and develops long term contract agreements.

• Leads and coordinates customer relationships working to understand customer needs and identifying potential new clients.

• Manages sales contracts following Dow guidelines and legal requirements according to each region and country.

• Executes and implements sales and marketing plans and delivering business goals of volume and value.

Required Qualifications

• A minimum of a bachelor’s degree or relevant military experience at or above a U.S. E6 ranking or Canadian Petty Officer 2nd Class or Sergeant.

• 7+ years experience in technical/sales/commercial related positions

• Fluent in English

• The ability to work legally in the country for which you are applying. No visa sponsorship/support is available for this position. (U.S. or Canada)

Preferred Qualifications:

• Prior Experience with polyethylene Post Consumer Recycled (PCR) sales

• Strong Sales excellence experience and prior sales experience

Your Skills:

• Business Development: Business development entails tasks and processes to develop and implement growth opportunities within and between organizations. It is a subset of the fields of business, commerce and organizational theory. Business development is the creation of long-term value for an organization from customers, markets, and relationships.

• Commercial Acumen: Customer acumen is a combination of the skills, knowledge, mindset and ability to excel in the marketing and sales space. It involves understanding market dynamics, anticipating customer needs, and effectively communicating value to close deals.

• Customer Sales: Customer Sales is a method that focuses on the customer's needs and experiences rather than hard-selling a product. The customer's needs get identified and are then matched to the benefits related to the product or service. The goal is to build a long-term relationship rather than a short-term, transactional one.

• Influencing Skills: Influencing skills refer to the ability to bring people round to a certain way of thinking about a certain topic, without force or coercion whilst acknowledging their opinions.

• Customer Relationship building: Customer relations refers to the methods a company uses to engage with its customers and improve the customer experience. This includes providing answers to short-term roadblocks as well as proactively creating long-term solutions that are geared towards customer success.

• Innovation: Innovation is the practical implementation of ideas that result in the introduction of new goods or services or improvement in offering goods or services.

Additional notes:

• This position does not offer relocation assistance

• May involve travel Domestically and/or internationally up to 70% based on business need

Benefits – What Dow offers you 

We invest in you. 
 

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.  

Here are just a few highlights of what you would be offered as a Dow employee: 

• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives. 
• Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it. 
• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals. 
  • Employee stock purchase programs (availability varies depending on location).
• Student Debt Retirement Savings Match Program (U.S. only).
  • Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match.
• Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
• Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building. 
• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs. 
• Competitive yearly vacation allowance.
• Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).  
• Paid time off to care for family members who are sick or injured.  
• Paid time off to support volunteering and Employee Resource Group’s (ERG) participation. 
• Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
• On-site fitness facilities to help stay healthy and active (availability varies depending on location).
• Employee discounts for online shopping, cinema tickets, gym memberships and more.
• Additionally, some of our locations might offer:
  • Transportation allowance (availability varies depending on location)
  • Meal subsidiaries/vouchers (availability varies depending on location)
  • Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)

Join our team, we can make a difference together.

About Dow
Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 30 countries and employ approximately 36,000 people. Dow delivered sales of approximately $43 billion in 2024. References to Dow or the Company mean Dow Inc. and its subsidiaries. ​​​​Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting www.dow.com.

As part of our dedication to inclusion, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com.

Dow is an Equal Employment Opportunity employer and is committed to providing opportunities without regard for race, color, religion, sex, including pregnancy, sexual orientation, or gender identity, national origin, age, disability and genetic information, including family medical history. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may call us at 1-833-My Dow HR (833-693-6947) and select option 8.