Customer Support Specialist

Domino’s Pizza, which began in 1960 as a single store location in Ypsilanti, MI, has had a lot to celebrate lately: we’re a reshaped, reenergized brand of honesty, transparency and accountability – not to mention, deliciously craveable food! As an early pioneer for efficiently delivering made-to-order pizzas, Domino’s has launched many innovations over the years that have made a significant impact on the pizza and delivery industries. In the rise to becoming a true technology leader, the brand is now consistently one of the top five companies in online transactions and more than 85% of our sales are taken through digital channels. The brand continues to ‘deliver the dream’ to local business owners, over 90% of which started as delivery drivers and pizza makers in our stores. That’s just the tip of the iceberg…or as we might say, one “slice” of the pie! If this sounds like a brand you’d like to be a part of, consider joining our team!

• Location: Domino’s World Resource Center; 30 Frank Lloyd Wright Dr, Ann Arbor, MI 48105 
• Shift: Fulltime; Salary
• Job Posting Salary: Up to $24/hr, based on qualifications and experience, plus bonus.
• Role: Sunday- Thursday, must be flexible and available to work either shift: 6:00 AM–2:30 PM or 8:00 AM–4:00 PM

The Senior Customer Support Representative role supports Supply Chain Center operations by providing clerical and administrative assistance. Responsibilities include processing orders, managing credit, and communicating with stores to ensure smooth daily operations. 

Main responsibilities 

Customer Service & Credit Management 

• Support inbound phone calls  
• Prepare orders in WMS and prepare pertinent reports for loading and production  
• Order processing including processing orders from customers and ensuring accurate ordering to the Supply Chain Centers, completing manual store orders, and manage add ons/change request 
• Coordinate and disseminate corporate, marketing, and other company information to the stores 
• Maintain filing system for invoices, reports, and other customer-related information 
• Support school lunch orders 
• Maintain credit management for the customer and lead credit review process via SAP/Credit Tracker 
• Manage stock out, stock out communication and redelivery 

• High School diploma/GED 
• Minimum 1 year of Customer Service experience, bookkeeping, or general accounting experience  
• Ability to work independently and as a team  
• Excellent communication, interpersonal and organizational skills 
• Ability to handle multiple tasks 
• Experience with Microsoft Office software 
• Bilingual preferred  
• Ability to work a flexible shift/schedule  

Benefits:

• Paid Holidays and Vacation   
• Medical, Dental & Vision benefits that start on the first day of employment
• No-cost mental health support for employee and dependents
• Childcare tuition discounts
• No-cost fitness, nutrition, and wellness programs
• Fertility benefits
• Adoption assistance
• 401k matching contributions   
• 15% off the purchase price of stock   
• Company bonus   

This is an onsite position in our World Resource Center located in Ann Arbor, MI. 

All your information will be kept confidential according to EEO guidelines