Client Engagement Specialist - job 1 of 2

About the Company

Valon is transforming both mortgage servicing and consumer direct lending with a technology-first approach. Backed by Andreessen Horowitz (a16z) and managing over $130 billion in loans, we’ve built our platforms from the ground up—not on outdated legacy systems—so homeowners, lenders, and investors experience greater transparency, efficiency, and care. By unifying processes into a modern, AI-native operating system, we’re leading the way in automation, compliance, and continuous improvement across our servicing and lending businesses.

Our mission is to empower every homeowner by making the mortgage experience simple, secure, and financially empowering. To achieve this, we bring together world-class engineers, servicing experts, lending professionals, and operations leaders who share a passion for improving the homeowner journey. We’re not only reshaping what servicing and lending look like today—we’re creating opportunities for talented people to help drive the future of the industry.

As we continue to grow, Valon is expanding its footprint across multiple states, opening the door to exciting new roles and career paths. Joining Valon means becoming part of a fast-scaling company where innovation, collaboration, and customer impact go hand in hand. Mortgage is just the beginning—we’re building the future of regulated finance, and we want you to be part of it.

Client Experience at Valon

The Client Experience team is a group of organized and altruistic individuals who provide our homeowners with exceptional service. Whether taking ownership of collections, managing default processes, or solving homeowner issues in real-time, the team acts as the bridge between Valon and our homeowners. Equipped with extensive knowledge of the mortgage industry, each member prides themselves on embodying Valon’s mission of championing homeownership.

About the Role

We’re seeking a Client Engagement Specialist to navigate inbound and outbound homeowner communications in a professional, efficient, and friendly manner. The ideal candidate is able to shift seamlessly between the responsibilities of the Client Engagement and the Collections teams as needed.

Responsibilities

• Research and resolve homeowner issues using our top-of-the-line internal mortgage servicing system.

• Track and thoroughly document all homeowner communications.

• Promote Valon-specific products and services with a strong focus on homeowner satisfaction.

• Compile lists of delinquent accounts and locate homeowners using credit bureau information, loan documents, background checks, and other sources and databases.

• Listen to homeowners and determine if we can collect their past-due payments.

• Collect payments on or set up repayment plans for delinquent accounts and update records once the loan is current.

• Other duties as assigned

Ideal Background

• Previous mortgage servicing experience.

Minimum Qualifications

• 1-2 years of call center experience.

• Minimum education requirement: High school diploma or GED equivalent required

• Strong verbal communication skills.

• Attention to detail.

• Ability to collaborate with other business areas and team members.

Benefits

• Compensation: Competitive salary and a 401(k) plan—with a 4% annual match!

• Hours: No weekends or late nights required!

• Generous amount of paid time off: 17 days of paid time off, 5 additional paid sick days, and 11 paid company holidays!

• Health & well-being: We’ll invest in your physical and mental well-being with comprehensive, low-cost medical, dental, & vision benefits, and an EAP for additional support!

• Food & meals: In-office snacks and drinks (and Bagel Fridays)!

• Grow together: We set new employees up for success with our company-wide New Hire Orientation! Other learning and development opportunities include quarterly possibilities for promotion and annual performance reviews.

• Baby bonding time: Birthing and non-birthing parents receive 12 weeks of FULLY PAID time off to focus on their new addition(s)!

Throughout the interview process, please remember that emails will only be from valon.com email addresses. We will never ask for any personally identifiable information during the interview process itself. Please reach out to [email protected] if you have any requests to verify the authenticity of an outreach.

Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.