Pharmaceutical Technical Manager

Who We Are

DFE Pharma is a global leader in pharma- and nutraceutical excipient solutions. Our excipients play an essential role as fillers, binders, disintegrants, and in stabilizing active ingredients for release in a predictable and effective manner into the patient’s system.

With more than a century of experience and around 450 people worldwide, we are serving over 5,000 customers in 100+ countries worldwide. Headquartered in Goch, Germany, we are committed to supporting (bio)pharmaceutical and nutraceutical companies in their journey to improve patients’ lives, driven by our purpose your medicines, our solutions. Moving to a healthier world.

Who You Are

A Technical Manager with a solid formulation background (API and excipients) and a strong commercial acumen to advise our customers on their formulations, and to generate new business opportunities for DFE Pharma. You will be in the market, frequently visiting R&D teams of our customers to identify any technical challenges they may face in their new product development and help them moving forward. DFE’s Technical Managers take a consultative approach, collaborating closely with local DFE Sales Managers who manage the relationship with the customers. In the future we are planning to set up a Technical Centre of Excellence in the region, with a laboratory to conduct practical formulation experiments that support our customers in their development. We expect you to take a driving role in setting up this Centre of Excellence.

Do you have this combination of pharmaceutical formulation knowledge and commercial acumen to advise our customers on their formulation challenges and drive the pipeline of future business for DFE Pharma in your region?

What You'll Do

• Build strong relations with the technical teams of our customers (e.g. R&D, Manufacturing, Quality)
• Strong listening skills and analytical skills to truly understand the challenges that customers are facing
• Problem solving skills – translating your understanding of customer formulation problems into an approach towards a solution
• Ability to advise customers based on mechanistic principles
• Persistence in getting the best possible solution for your customer implemented in a short turnaround time
• Demonstrated Leadership ability and market knowledge to drive the setup of the Centre of Excellence, and build a compelling value proposition for it
• Strong Presentation skills
• Striving for excellence in everything you do
• Stakeholder management skills to build strong connections with Sales and the Technical teams

Vacancy description:

• Visit technical teams of our customers (e.g. R&D, Manufacturing, Quality) frequently and maintain close contact
• Advise customers on their technical challenges, related to formulation development, troubleshooting, processing, and regulations
• Drive business development in North America region, applying a consultative selling approach
• Manage customer project pipeline, ensure progress
• Participate in industry conferences and events
• Facilitate technical seminars in-house at customers, as well as open seminars for multiple customers
• Take responsibility over the technical promotion of DFE Pharma in North America
• Participate in thought leadership activities globally as the NA representative
• Validation of new innovation ideas with customers Team details
• You will report into Director of Sales – North America
• You will continuously work in collaboration in particular with the Sales team in North America, and the corporate Innovation, Product Application and Regulatory Affairs teams based in Europe What does success look like?
• Strong improve in Net Promoter Score in your region, high customer satisfaction on technical/formulation support
• A strong pipeline of New Product Development projects at your customer’s, where DFE excipients are being used, which lays the foundation for DFE Pharma’s future business growth
• (Formerly) unmet needs from customers in your region are being addressed successfully by DFE innovations

What You Bring

• Willing to travel (estimated50%, depending on circumstances)
• High proficiency in English (spoken and written)
• M.S. / PhD (preferred) in a related scientific field e.g. Biochemistry, Chemistry, Pharmacy, Biology, Bio pharmacy
• Further business administration education a strong plus, e.g., MBA
• Min. 10 yrs technical experience in the pharmaceutical and/or excipient industry, preferably in formulation development of oral solid dosage and DPI
• Demonstrated business acumen – (Technical) Sales or Marketing experience is considered a strong plus

What We Offer

Salary range: $120-$160k USD base salary + commercial bonus depending on experience.

Medical, dental, vision and 401k 

Competitive paid time off

Yearly bonus

Future career advancement Opportunity to work in a global matrix work environment

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

#IND1