Front Office Assistant

Overview

DeMarco Family Dental is seeking a reliable and detail-oriented Front Office Assistant to join our patient-centered dental team. This role is essential in ensuring the smooth flow of daily operations, including managing provider schedules, coordinating patient visits, and delivering exceptional front-desk service.

Why Join DeMarco Family Dental?

At DeMarco Family Dental, we pride ourselves on offering compassionate, comprehensive care to our community. As the first face our patients see, you'll play a vital role in creating a welcoming and positive experience from the moment they walk in. This is a great opportunity for someone looking to grow within a supportive, professional environment.

If you're motivated, dependable, and eager to make a difference in patient care, we encourage you to apply today!

Pay Range: $17–$25 per hour, based on experience

Work Schedule/Office Hours:

• Full-time
• Monday: 9:00 AM – 7:00 PM
• Tuesday: 9:00 AM – 5:00 PM
• Wednesday: 9:00 AM – 3:00 PM
• Thursday: 9:00 AM – 7:00 PM
• Friday: 9:00 AM – 2:00 PM

Key Responsibilities

• Coordinate and manage doctor and patient schedules using Dentrix and E-scheduling tools

• Confirm provider schedules for the following day

• Collect outstanding patient balances and secure payments at check-out (cash, credit card, checks)

• Answer phones using a professional, scripted greeting

• Retrieve and respond to voicemail messages left after hours

• Greet and check in patients, updating contact and insurance information as needed

• Verify patient-provider assignments and ensure all information is accurate

• Assist with end-of-day reconciliation of financial transactions

• Prepare daily production reports and assist in proofing all transactions

• Maintain organization and cleanliness of the front desk and reception area

• Prepare documentation for daily AM team huddles

• Provide new patient tours as needed

• Perform other administrative tasks as assigned

Qualifications

• Minimum 1 year of experience in a dental or medical office preferred, however the office is willing to train

• Dentrix software experience preferred

• Strong communication skills; bilingual a plus

• High attention to detail and organizational skills

• Comfortable working independently and as part of a team

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