Support Engineer

Overview

Location: Remote (Rochester, MN)

Employment Type: Full-Time Consultant

Join Trissential and Make an Impact in Healthcare Technology

Are you passionate about supporting mission-critical healthcare applications? Trissential is hiring a talented Support Engineer to join our client’s IT Image Management Systems unit. You’ll play a key role in maintaining and enhancing a medical image viewer application—used across the organization to view medical images for patient care. If you thrive in a fast-paced environment, enjoy solving complex technical challenges, and want to contribute to meaningful healthcare outcomes, this is the opportunity for you!

What’s in It for You?

• Healthcare Impact– Support a vital application used in patient care across multiple client sites
• Tech Variety– Work with SQL, Splunk, Java, Python, and data warehousing tools
• Professional Growth– Expand your skills in system support, dashboard development, and healthcare IT
• Collaborative Culture– Join a team that values initiative, independence, and customer focus

Your Role & Responsibilities

• Provide support, maintenance, and limited development for the medical image viewer application
• Evaluate alternative technical approaches and present recommendations to leadership
• Maintain and support multiple systems and applications across client sites
• Produce and maintain documentation including system requirements and resource inventories
• Collaborate across departments and vendor teams to ensure system performance and uptime
• Act as a liaison between client departments and vendors for system support
• Participate in virtual collaboration with colleagues across client practices
• Provide 24/7 on-call support as needed

Skills & Experience You Should Possess

• Broad technical background including SQL, data warehousing, and dashboard development with Splunk
• Programming experience in Java and Python
• Strong organizational skills and customer focus
• Experience supporting complex systems and applications
• Ability to work independently and take initiative
• Excellent communication and project management skills
• Experience in healthcare technology environments
• Exposure to both custom-developed and vendor-supplied applications

Bonus Points If You Have

• Experience with medical imaging systems or similar medical image viewers
• Familiarity with enterprise healthcare systems and workflows

Education & Certifications You Need

• Bachelor’s degree and 3 years of experience (including 1 year technical experience)

OR

• Associate’s degree and 7 years of experience (including 1 year technical experience)
• Master’s degree preferred

What We Offer

At Trissential, we value innovation, collaboration, and meaningful work. By joining our client’s team, you’ll contribute to healthcare excellence while enjoying a supportive and flexible work environment.

• Competitive Salary– You choose the model that works best for you, both with company sponsored benefits! Up to $99,800 annually or $56 per hour, based on skills and experience
• Comprehensive Benefits for you and your dependents– Medical, dental, vision, free tele-health, HSA with company contribution, life and disability insurance, and 401k with matching
• Paid Time Off– Both compensation models offer paid time away from work
• Remote Work Model– Collaborate virtually with a distributed team
• Career Development– Access to training, certifications, and leadership opportunities
• Supportive Team Culture– Work with a team that values continuous learning and growth

Please note: This role is only open to candidates authorized to work in the United States.

Ready to be part of something exciting?

Apply today and take the next step in your career as a Support Engineer with Trissential! #LI-RM1 #LI-VN1 #LI-MN1