Remote Support Technician

This position is posted by Jobgether on behalf of HonorBuilt. We are currently looking for a Remote Support Technician in the United States.

Join a dynamic, 24/7 technical support team dedicated to helping restaurant operators across the country keep their businesses running smoothly. This customer-facing role is ideal for tech-savvy problem-solvers who enjoy working in a fast-paced, service-driven environment. You’ll provide high-volume support across systems like POS, networking, and Windows OS, helping resolve issues quickly and accurately. If you're passionate about delivering excellent service and growing your technical expertise, this is an ideal opportunity to advance your career in a people-first culture.

Accountabilities:

• Respond to customer issues via phone, email, and other channels with a “can-do” attitude.
• Troubleshoot Point-of-Sale systems (such as Aloha and SICOM), networking (wired and wireless), and Windows 11 systems.
• Maintain clear and consistent communication with customers, updating them on ticket status and changes.
• Escalate unresolved issues as needed and ensure resolution within agreed service levels.
• Fully document tickets and resolutions in ConnectWise while adhering to internal processes.
• Work collaboratively with vendors and internal teams to provide top-tier support.
• Contribute to improving service quality, customer satisfaction, and internal documentation.
• Participate actively in a values-driven team culture.

• Previous experience in customer service or a technical support role within a 24/7 contact center.
• Strong diagnostic and troubleshooting skills across a range of IT and networking systems.
• Comfortable with multitasking, shifting priorities, and handling high-volume support requests.
• Excellent communication skills, both written and verbal.
• Flexible and adaptable to changing technologies and processes.
• Must reside and be authorized to work in the U.S.
• Successful completion of a background check, drug screening, and technical interview.

• Fully remote position within the U.S.
• Opportunity to support top national restaurant brands and franchises.
• Fast-paced, team-oriented environment with room to grow.
• Culture rooted in values and service excellence.
• Comprehensive training and skill development.
• Flexible scheduling with support across multiple shifts.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.
Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.
Thank you for your interest!

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