Digital Engagement Manager
Skills
- 5+ years in customer success, account management, or digital media/advertising technology with agency-facing experience.
- Proven experience driving renewals, expansions, and product adoption in a SaaS or data environment.
- Deep understanding of digital audience activation, campaign workflows, and multi-channel execution.
- Strong communication skills to convey complex concepts to non-technical stakeholders.
- Analytical ability to translate data into actionable insights and customer recommendations.
- Familiarity with analytics tools, CRM systems, and healthcare privacy/compliance standards.
Responsibilities
- Manage a portfolio of healthcare and agency clients as the primary contact for Population Intelligence & Digital Audiences.
- Drive product adoption and ensure customers realize measurable value from the platform and audience products.
- Lead renewal and expansion efforts by identifying growth opportunities and aligning solutions to client goals.
- Monitor customer health and develop success plans to mitigate churn and improve outcomes.
- Partner with agencies on campaign planning, audience activation, targeting, and performance optimization.
- Serve as a trusted advisor on campaign workflows, compliance, and best practices for audience activation.
- Streamline workflows and create enablement materials, case studies, and training documentation.
- Collaborate cross-functionally with Sales, Product, Technical Delivery, Marketing, and CXS to translate customer needs into product and operational improvements.
Education
- Bachelor's degree in marketing, communications, business, or a related field, or equivalent work experience.
- Advanced degree in a relevant field or specialized training in healthcare data/marketing is a plus.
Benefits
- Competitive healthcare benefits
- 401(k) match
- Flexible and dynamic remote-friendly culture
- Opportunities for rapid career growth at a high-growth public company
- Employee resource groups and community service programs (DefinitiveCares)
- Recognition and award-winning workplace culture
Average salary estimate
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At Definitive Healthcare, our mission is to transform data, analytics and expertise into healthcare commercial intelligence. We help clients uncover the right markets, opportunities and people, so they can shape tomorrow’s healthcare industry. Our...
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