Agent Success Manager - job 2 of 2
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time.
Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We've raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels such as the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values—customers are everything, relentless momentum, winner’s mindset, and stronger together—shape how we work and grow as a team.
About the Team:
Decagon’s Agent Success team is a newly formed and high-impact group that shapes how customers use and gain value from our product. You will work alongside a sharp and collaborative team of CSMs who build best practices, guide customers through high-value deployments and bring customer insight into product strategy. You will help define how we deliver value to enterprise customers and contribute to building a team that scales with the company.
About the Role:
As a founding member of Decagon’s Agent Success team you will partner closely with customers to guide deployments, support adoption and ensure they have the tools and insight they need to achieve meaningful outcomes. You will work cross functionally with Product and Engineering to surface customer needs, solve challenges and help shape how our technology performs in real-world environments. This role blends relationship management with hands-on execution and is ideal for someone who thrives in a fast-paced setting and wants to help build Agent Success at a high-growth company.
This is a fully in office role based in our San Francisco headquarters.
Responsibilities:
Play a key role in shaping the Agent Success function and laying the groundwork for how it operates at Decagon
Build meaningful and long-lasting partnerships with our customers, and act as your customers' strategic advisor
Co-pilot with your customers throughout their deployment journey, from early stages of project scoping all the way to full adoption and value realization
Continuously learn and upskill your expertise in our product features and functionality, as well as wider AI industry context to become an expert in best practices
Expertly communicate with customer stakeholders, from individual contributors all the way to C-level executives
Identify and support new projects and initiatives to best support our team and customers
Collaborate with Agent Product & Engineering teams to identify technical improvement opportunities and influence the product roadmap based on customer needs
You may be a good fit if you have:
4+ years of customer facing experience in a technical and customer facing role in B2B SaaS
Proven experience managing large customers and driving highly visible projects involving multiple stakeholders
Excellent communication and presentation skills, with the ability to simplify complex concepts for non-technical audiences
Strong interpersonal, persuasion and teamwork skills
Business understanding of GTM sales teams and processes
Strong technical acumen and passion for the overall agent building process (ability to code not required or needed)
Even better if you:
Are familiar with Agentic AI tool deployments in large organizations
Have working knowledge of Customer Support processes, systems, and best practices
Have experience in a high-growth startup environment
Have a bachelor's degree in Science, Technology, Engineering, Math or similar fields
Benefits:
Comprehensive medical, dental, and vision benefits.
Flexible vacation policy—take what you need to recharge.
Daily meals and snacks to keep you energized and focused.
Compensation: $160K-$220K OTE + equity
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Decagon is hiring an experienced, technically savvy Agent Success Manager to be a founding member of its Agent Success team, driving enterprise deployments and adoption from our NYC office.
Brevo is hiring a Customer Experience Representative in Austin to provide technical, multi-channel support and help customers get the most from the Brevo platform.
Provide in-person front-line assistance at the Oregon Department of Human Services in Baker City, helping residents access public benefits through the Oregon Eligibility Partnership.
Coordinate referrals and schedule patients for specialty care at Conviva Senior Primary Care, ensuring clear patient communication and accurate EMR documentation in a patient-facing, clinic-based role.
Lead and scale a high-touch Customer Success onboarding and adoption team to drive rapid time-to-value, product adoption, and long-term customer health at a high-growth SaaS platform.
Customer Care Advocate supporting Savvas Learning customers across phone, email, and chat to process orders, resolve issues, and drive improvements to service processes.
Brightline is hiring a Member Support Specialist to manage member intake, scheduling, billing, and administrative tasks for families accessing pediatric behavioral health services on an 8am–5pm EST schedule.
A data-focused Workforce Management Contractor Analyst role to build forecasting, scheduling, and real-time operations for Novo's customer support channels while evaluating and administering a new WFM tool.
BibliU is hiring a Customer Service Manager to oversee cash register operations, merchandising, and customer support at the Cisco College Campus Store in Abilene, TX.
Hummingbird is hiring remote Associate Patient Access Specialists to be the first voice patients hear—scheduling appointments, supporting MyChart access, and guiding callers to the right next steps with clarity and empathy.
Lead Bank is hiring a detail-oriented Call Center Specialist in Lee's Summit to manage inbound calls, resolve client issues, and support partner relationships in a hybrid branch/remote environment.
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
