Program Operations Specialist (Cleveland, OH)

Who We Are

We’re Dealer Tire, a family-owned, international distributor of tires and parts established in 1918 in Cleveland, OH. We’re laser focused on helping the world’s largest and most trusted auto manufacturers grow their tire business—in fact, we’ve sold more than 60 million tires to date. We’re a thriving company, and we’re looking for driven individuals to join our team. That’s where you come in!

Base Pay Range:

As a Program Operations Specialist, your essential job functions will include the following:

Ownership of Subject Matter Area

• Own and execute against all operational responsibilities assigned to fulfill the terms and requirements of each OEM’s program.
• Be the expert on all facets of the subject matter assigned, standard procedures, exceptions, and the link to other functional areas.
• Maintain all Standard Operating Procedures, communicate with internal stakeholders, and respond to questions and issues.
• Evaluate current state of the subject matter area(s) assigned, make recommendations for future state or enhancements, and manage the roll-out of any new components or initiatives related to the subject.
• Complete testing of system as needed for enhancements.

Management of OEM Business Intelligence Information

• Perform as a member of a team of subject matter experts and main contact with the customer on behalf of Program Management’s reporting tool which is utilized by the customer to obtain program data and analytical trends.
• Assist with developing, testing and approving all system enhancements.
• Collaborate with customers, analyze their needs and manage enhancements to the reporting tool.
• Assist with the assessment of future needs and develop long-term solutions, working with cross-functional teams to prioritize and implement enhancements while maintaining data integrity.
• Develop and implement customer facing reports by gathering requirements, analyzing the information and collaborating with key stakeholders while maintaining a standardized approach to developing enhancements.
• Conduct user training for OEM and internal stakeholders, as well as create and maintain user training guides.
• Collaborate with internal stakeholders to troubleshoot and escalate issues as they arise to minimize the impact to the OEMs.

Support Small Projects / Enhancements

• Collaborate with cross-functional areas to implement process improvements and/or drive process efficiency related to assigned subject matter area(s).
• Maintain assigned project deliverables in support of the OEM(s) and enterprise project implementation.
• Communicate important information and statuses frequently to project lead and project team.
• Thoroughly document processes and procedures for the management of initiative post-launch.
• Aid in effective communication of new initiatives and provide training to stakeholders as needed.

Additional Responsibilities

• Communicate and work with team and cross-functional departments as needed.
• Resolve customer service or program resolution issues as necessary.
• Support implementation of additional projects or initiatives as needed.

Other Duties as Assigned

Position Requirements

• Bachelor’s degree required; degrees in Business, Marketing, Management or a related field are preferred
• Minimum of 1 year experience in an operational role requiring a high attention to detail, organizational skills, multi-tasking, problem solving and independent judgment
• Strong verbal and written communication skills are critical to success
• Attention to detail and thinking systematically are critical to success
• Ability to perform and thrive in a fast-paced environment
• Ability to build, maintain and leverage business relationships both internally and externally
• Proficiency in Microsoft Office (Outlook, Excel, PowerPoint, Word) products

Physical Job Requirements

• Continuous viewing from and inputting data to a computer screen
• Sitting for long periods of time
• Travel as necessary (< 10%)

Competencies Required

• Results Orientation
• Agility
• Initiative
• Influence
• Customer Focus
• Recognizes Implications
• Consults Widely
• Monitors Progress
• Applies Knowledge
• Weighs Alternatives

Drug Policy:

• Dealer Tire is a drug-free environment.  All applicants being considered for employment must pass a pre-employment drug screening before beginning work.

Why Dealer Tire: An amazing opportunity to join a growing organization, built on the efforts of hard working, innovative, and team-oriented people. The compensation offered for this position will depend on qualifications, experience, and geographic location. The total compensation package may also include commission, bonus or profit sharing. We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet.

EOE Statement: Dealer Tire is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities. 

*ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dealer Tire’s Human Resources Department to discuss your specific needs. Please feel free to contact us at 1-800-933-2537 x6550.