Claims Strategy Program Manager

Overview:

If you're looking for the stability of a profitable, growing company with the entrepreneurial spirit of a startup, we’re hiring. SageSure, a leader in catastrophe-exposed property insurance, We are seeking a highly skilled and strategic Claims Strategy Program Manager to lead the development and execution of innovative claims management strategies. This role demands a strong understanding of claims processes, data-driven decision-making, and cross-functional collaboration. The ideal candidate will have a proven track record in program management and process improvement and a deep commitment to enhancing customer experience.

What you’d be doing:

• Strategic Claims Department Project & Program Management
• Own, define, and coordinate the comprehensive project roadmap for strategic, cross-functional claims initiatives, ensuring alignment with overall business objectives.
• Lead the identification, scoping, planning, and execution of claims projects (both strategic and tactical) throughout their lifecycle, from inception to successful delivery.
• Directly manage high-impact claims projects in support of executive-level objectives, ensuring timely completion, within budget, and to required specifications.
• Implement and manage effective project intake processes and capacity planning for all claims-related work, optimizing resource allocation and prioritization.
• Define project success metrics and monitor performance, providing regular updates to stakeholders and senior leadership.
• Cross-Functional Collaboration & Stakeholder Management
• Drive project alignment and collaboration across diverse claims teams (e.g., claims optimization, quality, operations) to foster strong partnerships and integrated solutions.
• Develop and execute comprehensive communication plans for strategic claims programs, ensuring timely and transparent updates on delivery timelines, risks, and progress across the organization.
• Serve as the primary liaison between project teams and key stakeholders, including executive leadership, to manage expectations, resolve impediments, and ensure project success.
• Leverage deep insights into claims operations, quality, and people processes to identify project opportunities and deliver the highest level of business value.
• Facilitate conflict resolution and decision-making among project stakeholders to keep initiatives on track.

We’re looking for someone who has:

• Bachelor’s degree
• 5+ years of claim experience
• 3+ years of project management experience
• Project Management Certification (PMP, CAPM)
• 3+ years’ experience fostering and working with key vendor partnerships and/or cross-functional initiatives
• Proven ability to provide requirements to analytic partners and generate data-driven insights
• Proven ability to effectively communicate complex technical and business items across technical and business-oriented stakeholders clearly and succinctly, both written and verbally
• Proven ability to lead department-wide efforts with limited oversight
• Excellent ability to coordinate people, with high energy and a sense of urgency

Highly preferred candidates also have:

• Insurance-related certifications
• Master’s degree
• Experience executing within a lean/agile process framework
• Experience with project organization and analytics tools such as Confluence, Jira, or similar