Content Services Manager
This client-facing role is responsible for leading the Content Management Services we provide to our clients and is accountable to the effectiveness of team processes and quality/timeliness of team deliverables. This role leads a team of Content Analysts that help to configure, test, and deploy Client marketing assets and campaigns. This role is cross-functional in nature and needs to work closely with Engineering, Support, Account Management, and Deployment to ensure Client’s campaigns are effectively deployed and that the commercial aspects are covered as well.. Lastly, to be effective in this role this individual needs to have strong technical acumen and be able to understand the capability of our CMS solution and underlying client integrations.
- Ongoing program management tracking for all Content releases for all US-based clients:
- Develop and effectively communicate a Content Services Roadmap to appropriate internal stakeholders, including Account Management, Product, and Engineering teams.
- Manage day-to-day team activates to ensure team members are meeting the expectations of their roles.
- Includes things like Task Delegation, Status/Timeline tracking, etc.
- Estimating work efforts, tracking billable hours, and partnering with Account Management to oversee commercial health of Content Services.
- Engage directly with clients or via agency partners to complete content planning and also conduct strategy sessions
- Collaborate with engineering teams to understand system capabilities and opportunities for automation and scalability.
- Identify when client content needs have technical dependencies and engage engineering teams to solution and deliver on those dependencies. .
- Participate in solution architecture discussions to align content workflows with platform capabilities.
3+ years of experience managing end-to-end delivery client facing projects
Experience working closely with Engineering/Technical Services Teams
Proficient in client-facing written and verbal communications.
Experience writing and reviewing functional specifications, user stories, and/or design briefs.
Excellent time-management and task delegation skills
Critical thinking and analytical skills
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