Senior Project Manager

Be part of something great!

Synchrony Group is an independently owned network of companies, headquartered in West Chester, PA.

At Synchrony, we are dedicated to providing the highest quality products and services in the medical communications industry. Our vision is to create the highest value for our clients and the most opportunity for our team members, while working together to improve the lives of patients. Collectively, we are leaders in strategic planning, development, and execution of best-in-class programs that address medical needs, maximize strategic objectives, and make significant scientific and clinical contributions. Our passion and commitment to improving outcomes for our clients, healthcare professionals, and patients drives us to exceed expectations in everything we do.

Synchrony consists of integrated groups of medical-scientific, clinical, creative, commercial, and industry experts. Synchrony Healthcare Communications specializes in branded and disease state marketing/promotional campaigns and initiatives. Our teams reflect our commitment to excellence—we’re smart, enthusiastic, and driven. We align the skills, experiences, and perspectives of diverse individuals to achieve unparalleled results in an environment of respect and mutual support. Above all, we are passionate about changing the world and improving the lives of patients.

Our success is built on the foundation of our team, and we’re always striving to strengthen our foundation. More than just seeking out the best and brightest to join us, we also create a work environment in which employees are respected and encouraged to grow.

Are you looking to be part of something great? We’d like to meet you!

The Senior Project Manager (Sr PM) plans, executes, and finalizes projects according to strict deadlines and within budget. This individual leads the effort to define and communicate project timelines, resources, and budget and oversees quality control throughout the project’s lifecycle. The Sr PM acquires resources and coordinates efforts of team members and third-party contractors or consultants in order to deliver projects according to plan and has comprehensive knowledge of the status and timelines for all tactics associated with a project or campaign. The Sr PM should communicate project knowledge and updates to team members and take a proactive approach to identifying potential risks and implement problem-solving tactics to maintain predetermined timelines and budgets.

Job Duties

Project Planning and Management

• Maintain an understanding of client business, objectives, and tactics
• Coordinate proposal/new business presentation trafficking and deliverables
• Participate in development of yearly brand planning proposals with estimates and projected year-long project plans
• Cultivate understanding of company project process and procedures and participate in identifying process improvements
• Review and contribute to project briefs and initiate project kick-offs
• Set and reinforce project expectations of team members and vendors
• Develop detailed project plans and timelines adhering to company process, including breakdowns of individual team tasks
• Create interdependent project plans for multi-part projects and deliverables
• Evaluate available resources and assign billable work to internal team members or obtain external supplemental resources as needed
• Assume responsibility for tracking and maintaining timelines and delivery of all projects throughout all project stages with internal team and external resources
• Develop internal project status reports and conduct weekly team project review meeting
• Route documents and next-step directions to team in a timely manner to maintain efficient completion of deliverables
• Monitor team progress to identify potential delays and proactively call team meetings to resolve queries and provide additional direction
• Regularly maintain ongoing project-related communication with core team, client, and external resources
• Mentor and be a resource for Project Coordinators, Project Managers, and new hires
• Assist with cross-client resource allocation and planning

Financial Management and Tracking

• Enter and maintain project budgets and billing schedules in company financial system
• Evaluate project progress against contracted billing schedules and initiate AR invoice requests
• Maintain cost-to-complete estimate report for active projects

• Complete internal invoice forecasting on monthly basis and evaluate forecast against actual billing to provide early warning to Account Services of unmet forecasts
• Create monthly client accrual reports
• Track budgets of active and completed jobs against total yearly client budgets
• Monitor project status and notify Account Services of budget risks or out-of-scope financial impacts
• Work with Account Services to develop Change Orders for out-of-scope work
• Review project labor and expense reports to identify incorrectly recorded project hours or expenses, potential performance efficiency issues, and possible out-of-scope project hours and address with Account Services team
• Perform budget reconciliations at the completion of all projects and use that information to adjust future project estimates
• Troubleshoot client financial questions and discrepancies

Account Management Support

• Support the Account Services team in delivering any and all project-related updates to the client, including but not limited to financial, timeline, and client status review/updates
• Assist Account Services in determining and refining project specifications, and developing proposal cost and timeline estimates based on these specifications
• Assume a client-facing role as appropriate to discuss project timelines, budgets, or updates
• Serve as the primary client contact when the Account Services team member is traveling, out of the office, or unable to respond to the client
• In coordination with the Account Services team, ensure that all client requests receive timely responses and are initiated with the team, completed, and delivered to the client in a timely manner

Quality and Risk Control

• Ensure that all quality control measures (eg, editorial review, graphics review) are completed
• Initiate and maintain electronic files for all projects
• Ensure that all specifications of projects sold are being met and delivered to meet or exceed client expectations

Key Competencies

• Professional behavior and confidence
• Ability to manage outcomes to win-win resolution
• Ability to present ideas and supporting rationale to internal and external teams in an effective manner
• High level of integrity, confidentiality, and accountability
• Well-developed professional communication skills, including written and interpersonal
• Ability to accurately estimate costs for standard and new project types
• Ability to independently develop timelines for standard and new project types without use of a template
• Experience managing cross-functional teams
• Well-defined sense of diplomacy, including solid negotiation, conflict resolution, and management skills
• Proactive, solution-oriented approach to project management
• Highly developed organizational skills and attention to detail and timelines
• Ability to coordinate and execute multiple tasks in a fast-paced environment to serve many therapeutic teams and meet project goals
• Capability to adhere to structure while maintaining ability to be flexible, creatively problem-solve, and be decisive
• Ability to identify key issues; creatively and strategically overcome challenges or obstacles
• Sound analytical thinking, planning, prioritization, and execution skills
• Proficiency in Microsoft (MS) Word, Excel, PowerPoint applications
• Ability to master various content management systems
• Desire to meet professional goals and acquire new skills

Requirements

• Bachelor's degree
• 4 years’ related experience (experienced in digital process and timeline creation as it relates to websites, emails, digital banners, etc.)
• Experience managing >$1.5m annual brand marketing budgets

Preferred Skills/Experience

• Agency experience (digital a plus)
• Knowledge of medical/pharmaceutical industry marketing requirements and restrictions
• History of managing or participation in product launch, product rebranding, and/or product strategy redirection
• Experience with electronic project management software
• Experience managing or mentoring junior team members

Working Conditions

• Ability to commit to extra and/or nontraditional hours as client needs require

Synchrony places high value on the well-being of its employees; therefore, Synchrony team members are eligible for a comprehensive array of benefits, including competitive salaries, generous paid time off, excellent health insurance, family leave, and a 401(k) plan with employer matching.

All your information will be kept confidential according to EEO guidelines.

EOE. Synchrony is not able to provide visa sponsorship for this role.