Jr. IT Operations Analyst

Overview

Daifuku North America, a group company of Daifuku in Japan - the largest material handling company in the world. Our advanced systems move everything from car bodies at auto plants to luggage at airports to packaged goods at warehouses. We are known as experts in engineering, manufacturing, and servicing innovative automated materials handling systems including conveyors, automatic guided vehicles, automated storage & retrieval systems, and integrated controls.

The company is currently seeking an Jr. IT Operations Analyst.

Responsibilities

Position Summary/Primary Purpose

The Jr. IT Operations Analyst help to resolve problems regarding computer software or hardware and provide general support for company facilities. The position requires maintaining tickets in the IT Ticket system by providing timely details and updates on tickets assigned.  The position may also include installing, diagnosing, repairing, maintaining, and upgrading hardware with the assistance of a senior Operations member. The role will require daily participation in site actives which may include various clerical and labor tasks as time permits.

Major Areas of Responsibility

• Provide excellent customer service to fellow employees while assisting in resolving their issues or concerns.
• Report any site concerns to Operations Supervisor and Act as a primary contact for site services.
• Maintain status and resolution of all user requests and escalate as necessary to Operations team members.
• Image computers and help users with initial setup.
• Responsible for providing and maintaining security access for door system.
• Install software and peripheral equipment. computer hardware/software configuration, setup, and troubleshooting. Configure use of Projectors, TVs, Monitors and other display configuration devices.
• Install/configure/support Microsoft Office (PowerPoint, Word, Outlook, Excel)
• Record and maintain inventory of locally stored IT equipment within IT ticket system.
• Communicate and contribute to team-based efforts
• Maintain and assist in building operation responsibilities as required.

Broad Knowledge as Follows

• Microsoft Teams and Office Products
• Basic computer parts and operational understanding
• Must be able to lift and carry up to 50 lbs.
• Must be able to twist, bend, crawl, walk and sit for long periods.
• The ability to work off shift and overtime as needed is required.
• Ability to travel as required to support other locations.

Qualifications

Skills & Abilities as Follows

• Up to 2 years of related work experience is preferred.
• Experience with imaging PCs is preferred.
• Help Desk experience preferred.
• Some understanding of TCP/IP and Networks
• Must have patience, the desire to help others, logical/deductive thought process, tolerance and the ability to work under pressure.
• Must have strong communication and customer service skills, and ability to work in team environment.
• Microsoft Windows Operating System

Education & Experience 

• Up to 2 years of experience is preferred
• High School Diploma Required

Demonstrated Physical Abilities as Follows:

While performing the duties of this job, the employee is occasionally required to sit; use hands to finger, handle, feel objects, and type on keyboard; reach with hands and arms; talk and hear. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Daifuku North America is an Affirmative Action/Equal Opportunity Employer/Veterans/Disabled, and federal sub/contractor. All qualified applicants will receive consideration for employment without regard to their race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, protected veteran status, marital status or medical condition. If you’d like to view a copy of the company’s affirmative action plan or policy statement, please call 248-553-1000.

Daifuku North America offers an excellent compensation package including great benefits such as excellent medical, vision, and dental insurance, paid vacation time, paid sick time, and paid holidays, 401K, Flexible Spending Programs, and more.

At this time our company only receives applications online. If you need assistance applying online to this position, please call 248-553-1000 and leave a message and your call will be returned.

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