Senior Executive - Soft Services

Job Title

Job Description Summary

Job Description

Job Posting Title

Market appropriate job title

Sr. Executive Soft Services

Job Description Summary

Purpose of the role in 1-2 sentences

1. Ensuring high-quality support services (housekeeping, waste management & pest control) within the organization.

2. Overseeing and managing external vendors or internal teams providing these services.

3. Maintaining a clean, safe, and healthy environment for occupants or customers.

Job Description

3-5 bullet points of specific duties

About the Role:

• Facility Executive, Soft Skill will be responsible for managing all aspects of the soft skill service delivery system during the shift. In this capacity, the Facility Coordinator is accountable for the completion of pending work.
• To ensure housekeeping muster, deployment and make sure to acknowledge on the register for any penalties/comments for the improvement in housekeeping services 
• To ensure that the housekeeping duty manager or housekeeping in-charge of the facility is being updated on TR/VIP visits.
• To ensure that the housekeeping related issues are discussed with housekeeping team on priority for the shift and ensure there is an action and tracking for the issue closure 
• To ensure a facility walk through to check on all rest rooms, common areas, development areas for the quality of the housekeeping services
• To discuss and assist manager on monthly basis on the vendor performance matrix
• To always ensure upkeep of Pantry equipment & reprographic equipment’s and take necessary actions.
• To ensure all such communication is entered in the technical team/HK team logbook to inform the next shift person.
• To make facility tour and list out all such actions needed.
• Prepare weekly rosters for staff and communicate in advance to the team.
• To adhere to Policies, Processes & procedures and the statutory documents.
• To adhere to SLA & KPI as agreed.
• To coordinate with Engineering team for any such issues that needs their help.
• Provides daily oversight of the Space Administration Office. This office resolves various space related issues such as key requests, work orders, small projects, relocations, conference room reservations, environmental conditions etc.
• Quality Control: Monitor and maintain high standards of cleanliness, hygiene, and customer satisfaction
• Compliance: Ensure adherence to safety, health, and environmental regulations.
• Vendor Management: Manage and supervise external vendors, ensuring quality and timely delivery of services.

3-5 bullet points of key selection criteria

About You:

• Relevant Experience: 6+ years & Proven experience in facility management, soft services, or a related field.
• Leadership Skills: Ability to lead and manage teams, including vendors or internal staff.
• Communication Skills: Excellent verbal and written communication skills for effective stakeholder management.
• Problem-Solving Skills: Ability to analyze problems and implement effective solutions.
• Attention to Detail: Strong attention to detail to ensure high-quality services

3 bullet points of job/country specific benefits

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from.

• Being part of a growing global company.
• Career development and a promote from within culture.
• An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.
We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.