Regional Workplace Experience Ambassador

Job Title

Regional Workplace Experience Ambassador

Job Description Summary

The Ambassador is a key member of the Cushman & Wakefield onsite account team for the client. This individual is part of a broader Workplace Experience team that aims to ensure employees feel productive, engaged, and well supported in the workplace, and that they are able to thrive in a dynamic environment.
The Ambassador will be responsible for a dedicated zone or building, acting as the first line of response for all employee questions and needs in that zone or building. This individual will also be responsible for
ensuring daily space readiness, so employees can be productive without friction or challenges. The Ambassador will function as the “eyes and ears” of the workplace - proactively identifying and solving issues before they pose a challenge to an employee.
We are looking for a highly collaborative self-starter who enjoys solving problems, has fantastic communication skills, and can bring an elevated customer experience to employees and visitors in the workplace environment.

Job Description

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Provide high touch support to employees in the workplace. This includes, providing employees with tools, support, information, and wayfinding.
• Provide a warm welcome to all employees and guests, leaving them with a positive and professional first impression.
• Cultivate and maintain trusted relationships with end users and cross functional colleagues.
• Act as the first line of response to user questions, troubleshoot issues, and follow up as required.
• Regularly assess space readiness, ensuring workspaces, conference rooms, and offices are properly equipped and employee ready.
• Function as the “eyes and ears” of the workspace and proactively submit work orders to report repairs, required maintenance, broken or missing furniture before an end user is impacted.
• Help educate employees and visitors on equipment, processes, space use, workplace protocols, and etiquette.
• Ensure complaints, questions, concerns, and suggestions from employees are addressed and conduct follow-up, if needed.
• Obtain voice of the customer data (quantitative and qualitative) to capture service needs. Share information with managers, as relevant.
• Follow escalation protocols, having all required knowledge of cross functional teams’ responsibilities
• Identify and escalate process improvement opportunities to manager and collaborate on new, innovative solutions.
• Serve as the main point of contact for the Workplace Experience team on the client site.
• Must be able to serve as a self- directed manager at their client site and in their direct local region.
• This role will not have a direct manager located on site.

KEY COMPETENCIES
1. Communication – Comfortable corresponding with executive level clients, and interacting with individuals
at all levels
2. EQ – Showcase exceptional emotional intelligence and empathy
3. Organized – Detail oriented, confident, self-starter with exceptional organizational skills
4. Proactive – Maintain a “can do” mentality with the ability to act with minimal information
5. Character – Demonstrate integrity, accountability, self-awareness, and strong work ethic. Showcase
strong business acumen.
6. Professional – Project an approachable and professional image in personal appearance, manner, and
demeanor.
7. Resilient – Ability to work under pressure, while acting in a calm manner
8. Technology Proficiency – Ability to successfully use the Microsoft Suite and comfortability in learning
proprietary tech tools.

IMPORTANT EXPERIENCE AND EDUCATION

• Minimum of 2 years of related work experience in real estate services, travel/hospitality, retail, customer service or a college degree

WORK ENVIRONMENT
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. May be required to travel outside between properties in varying weather conditions.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to travel from floor to floor and may be required to travel outside between buildings in varying outdoor weather conditions. The employee may also be regularly required to sit or stand for prolonged periods of time; regularly use hands to operate office machinery including, but not limited to, telephones, computers, fax, and photocopy machines; regularly required to walk, talk, and hear.

AAP/EEO STATEMENT
Cushman & Wakefield provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.

OTHER DUTIES
This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Note: This job description includes the core responsibilities for Cushman & Wakefield. These duties may have slight modifications based on the regional location.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”