Windows Desktop Support Technician

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Job Summary:

We are seeking a skilled and customer-focused Windows Support Technician to join our IT support team. In this role, you will serve as a frontline resource for employees experiencing technical issues, particularly related to password resets, software upgrade failures, broken devices, and operating directory (OD) problems. The ideal candidate will have experience supporting Windows environments, with a commitment to timely, effective issue resolution and excellent customer service.

Key Responsibilities:

• Respond to and resolve incoming support tickets related to:
  • Password resets for various platforms and systems
  • Windows operating system upgrade failures
  • Hardware and peripheral issues including broken or unresponsive devices
  • OD (Operating Directory) issues, including access, syncing, or authentication problems
• Provide Tier 1 and Tier 2 technical support via help desk software, email, phone, or in-person
• Accurately document issues, resolutions, and follow-up steps in the ticketing system
• Collaborate with senior IT staff on escalated or recurring issues
• Configure, maintain, and troubleshoot Windows workstations and laptops
• Support end-user software installations, updates, and license management
• Assist with onboarding/offboarding tasks such as device setup and user account provisioning
• Maintain and monitor inventory of IT equipment and supplies
• Contribute to knowledge base articles and internal documentation for common support issues

Qualifications:

• 2+ years of hands-on IT support experience in a Windows environment
• Strong understanding of:
  • Windows 10/11 troubleshooting
  • Active Directory and/or Azure AD
  • Mobile Device Management (MDM) platforms like Intune
  • Remote support tools and ticketing systems (e.g., Zendesk, ServiceNow, Freshservice)
• Excellent problem-solving and communication skills
• Ability to prioritize tasks and handle multiple tickets in a fast-paced environment
• Customer-first attitude with strong interpersonal skills
• Familiarity with Group Policy and Windows imaging tools (e.g., SCCM, MDT)
• Experience performing software installations, upgrades, and patches on Windows platforms

Preferred Qualifications:

• Relevant certifications (e.g., CompTIA A+, Microsoft MCP)
• Experience with enterprise security tools, VPNs, and single sign-on (SSO) systems
• Knowledge of scripting or automation tools (e.g., PowerShell) is a plus

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$21.10 - $44.99

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 08/06/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.