Transformation Director - CVS Media Exchange (CMX)

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

CVS Media Exchange [CMX] is dedicated to driving measurable outcomes for our suppliers, merchants, stores, GMs, brand advertisers, and agencies. Our full-funnel ad solutions leverage CVS’s in-store and online data, extensive reach, and provide measurable results for our clientele. With a range of flexible pricing and buying models, including self-service; these solutions help businesses build brand awareness, engage with CVS consumers, and convert CVS consumers to shoppers.

Do you have a passion for navigating challenging environments and driving transformative change while maintaining team engagement and morale? Are you known for exceptional communication skills, providing transparency, and building trust at all levels of the organization? Do you thrive off fast-paced highly matrixed environments in which your success is dependent on the success of the greater business? Are you deeply familiar with complex retail businesses and retail media growth engines? If you answered yes - come join the CVS Media Exchange (CMX) business, a fast-growing retail media as Director of Transformation!

Transformation is a newly formed function within the CMX Marketing organization. Your aim is to stand-up a team that drives step-change talent & transformation not only across CMX but the CVS Health enterprise. This will require identifying, recommending, and driving adoption of new ways of working, moving towards a OneCVS operating model.  You will build a small but mighty team that drives enterprise engagement with CMX through internal communications as well as formal training curriculum, orchestrating coordination and support from multiple teams across CVS.

We know that you are an enthusiastic change agent that thrives on building strategies and solutions to better enable agility and innovation, which leads to an enhanced ability to connect with internal partners and colleagues in innovative and motivating ways.

You will have five main focuses but the opportunities for impact are limitless:

1, Be the driving force behind the organization's digital media evolution, spearheading OneHeart initiatives with relentless energy, passion, and an ability to inspire and mobilize teams around CMX.

2. Develop and implement processes, SLAs, and governance frameworks to ensure internal communication methods and channels are appropriate to the situation and audience.

3. Facilitate a smooth onboarding process for new CMX colleagues ensuring that they understand the organizations commitments, vision, guiding principles and mutual expectations.

4. Enhance the organization’s talent pool by developing learning calendars, learning paths and training programs to continually reskill and upskill. Utilize competency assessments and formal certification systems to motivate and reward.

5. Oversee the team intranet, learning hub, all hands meetings, and engagement committees that support culture, change management, and business alignment.

Office/Travel

Hybrid model with 3 onsite days/week at one of these locations:

• New York / Soho area, NY
• Wellesley, MA or Boston, MA
• Woonsocket, RI
• Blue Bell, PA
• Chicago, IL

Travel requirement is up to 25% of the time.

Required Qualifications

•  10+ years developing strategies to mobilize the business to achieve goals and outcomes using innovative solutions

• 8+ years of experience in change management, organizational development, or internal communications and marketing experience with a strong foundation of retailer and media platform understanding.

• 6+ years cross-functional leadership experience, including demonstrated success in building & leading a team in a start-up business structure

• 4+ years of experience in retail marketing/merchandising/media, CPG, Pharma or similar experience

Preferred Qualifications

• Well informed on industry trends and methodologies in change management and organizational development

• Experience leading complex, cross-functional change initiatives

• A proven track record of developing high-performing, high-engaged teams  

• Excellent communication and interpersonal skills, utilizing methods appropriate to the situation and diverse audience base

• Ability to gain support and influence stakeholders at all organizational levels

• Self-motivated, high-capacity individual who can function and win in a demanding, performance-driven environment.

• Knows how to get things done through formal channels as well as relationships with colleagues across the organization

• Generates excitement among team members for what can be

• Formulates a talent strategy that ensures engagement, retention, succession plans and capabilities needed for the future

• Balances assignments that capitalize on people's strengths with stretch opportunities to enable maximum development in and across the organization

•Respectfully pushes boundaries and creates tensions to produce enterprise results

Education

Bachelor’s degree in Business, Marketing, Organizational Psychology, Communications, Human Resources, or equivalent (HS Diploma and 4 years of experience) required

MBA preferred

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.