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Product Design Manager

Customer.io is a product-led company powering automated, behavior-driven communications for over 7,500 customers. They are hiring a Design Manager to lead a team of product and systems designers through major efforts including an information architecture overhaul, app redesign, and the introduction of new AI-driven workflows. The role focuses on lifting design quality, evolving the design system, and building an inclusive, async-first design culture.

Skills

  • Leadership of design teams and complex cross-functional initiatives
  • Strong expertise in information architecture and large-scale redesigns
  • Hands-on experience with design systems, component libraries, and Figma workflows
  • Deep understanding of accessibility, responsive UI, and UX best practices
  • Excellent written and verbal communication in remote and async environments
  • Ability to navigate 0→1 product design as well as iterative refinement

Responsibilities

  • Own high-impact design initiatives (information architecture overhaul, app UI evolution, AI workflows) as the design DRI
  • Manage and mentor a team of 3–6 product and systems designers, providing career guidance and feedback
  • Run and evolve design rituals (standups, reviews, async feedback) to improve alignment and delivery velocity
  • Collaborate closely with Product Managers and Engineers on strategy, roadmap decisions, and delivery trade-offs
  • Ensure design quality across UX, UI, accessibility, usability, and responsive experiences
  • Evolve and document the design system (Pluma) with scalable components and clear usage guidance
  • Champion an inclusive, feedback-driven culture and async-first communication practices

Education

  • Bachelor's degree in Design, HCI, Computer Science, or related field OR equivalent professional experience
  • Ongoing professional development and portfolio of complex product work

Benefits

  • Base salary range depending on zone (Zone 1: $204k-$234k, Zone 2: $187k-$214k, Zone 3: $170k-$195k)
  • 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
  • 16 weeks paid parental leave
  • Unlimited PTO
  • Stipends for remote work and wellness
  • Professional development budget
  • Remote-first work environment and async-friendly processes
To read the complete job description, please click on the ‘Apply’ button

Average salary estimate

$202000 / YEARLY (est.)
min
max
$170000K
$234000K

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SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$170,000/yr - $234,000/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
August 29, 2025
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