Sr Accounts Receivable Analyst

Description

Summary

The primary function of the Senior AR Analyst is to ensure reduction in bad debt expense, decrease in DSO and increase in cash collections by collaborating and managing high-profile customers.

Essential Duties and Responsibilities:

• Manage an assigned A/R portfolio to ensure recovery of outstanding payments and identify any potential bad debt to reduce aged AR in a timely fashion. Active follow-up, documenting collection activities and consistently delivering on collections KPIs.
• Interact with Key Account managers and Account Management team members for communication and coordination in    resolving and managing AR issues that lead to non-payment. Build and maintain strong relationships with customers.
• Coordinate and lead monthly statement generation for Key Account customers and ensure accurate data and information is presented to customers.
• Manage collections for customers in bankruptcy protection, handle write offs and claims submitted on time for pre-petition AR.
• When necessary, escalate non-payment issues to Management and cross-functional teams on customers needing to be placed on service interruption.
• Send accounts to third party collections when necessary.
• Ensure EDI failures are resolved in a timely manner and work cross-functionally between IT and Collections to ensure accuracy      of EDI invoices to customers. This would also include coordinating billing and moving to EDI for customers in assigned   portfolio.
• Escalate non-responsive past due customers to the Accounts Receivable Manager, Assistant Controller, Controller, CFO, Area      Managers, drivers and/or Directors of Service and Delivery as needed to assist in the collection process.
• Meet and lead discussions with customers and internal stakeholders on state of account, collection disputes, account set up requirements for billing, etc. when needed.
• Send all customer emails through NetSuite and input all collection notes and conversations in NetSuite.
• Work closely with Cash Applications team to ensure integrity of cash postings when needed.
• Perform account reconciliation that leads to maintaining a customer's balance and reduction of bad debt.
• Submit and seek approval for write-off, refund and credit memo requests.
• Other duties may be assigned by the Manager.

Competencies:

• Performs assigned tasks with a keen attention to detail and persistent organization.
• Identifies and resolves problems in a timely and efficient manner.
• Speaks clearly and persuasively in positive or challenging situations.
• Listens attentively and seeks clarification as required.
• Possesses excellent written communication and follow-up skills.
• Prioritizes and plans work activities to accomplish task correctly and on-time.
• Strong Excel and systems knowledge.
• Works ethically and with integrity, upholds organizational goals and values.  Is a team player.
• Requires minimal day-to-day instruction and accepts responsibility for own actions.
• Includes appropriate people in the decision-making process.
• Follows instructions and responds to management direction.

Requirements

• At least 5 years Accounts Receivable and Credit/Collections experience, including 3 years in a Senior role
• Professional communication skills (verbal and written)
• National Account collections experience a plus
• Proficient in Excel

Physical and Visual Activities:

• On a daily basis, must be able to remain stationary for long periods of time
• Must be able to frequently communicate and constantly have visual acuity
• Must be able to constantly operate computers and office equipment
• Ability to sit for long periods of time, may occasionally stand and/or move about the building and/or reach, bend or twist
• Regular in-office attendance
• Consistent attendance- Hybrid 

Note: The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive inventory of all duties, responsibilities and competencies required of employees to do this job. Cozzini Bros., Inc. reserves the right to change, add to or modify the above job duties and responsibilities. Nothing in this job description restricts management’s right to assign or reassign duties at any time.