SERVICE COORD - job 1 of 2

Overview

Service Coordinator, Surgery

Full Time, 80 Hours Per Pay Period, Day Shift

9AM-5:30PM, Monday-Friday. Some Holiday Call Required.

Fort Sanders Regional Overview:

Fort Sanders Regional Medical Center is an award-winning, certified, and accredited facility with 468 beds. As a Joint Commission Comprehensive Stroke Center, Fort Sanders offers state-of-the art care that maximizes recovery from stroke.  We are also the region’s leader in technology in areas such as bariatric surgery, robotic surgery and minimally invasive spine surgery. Our door-to-balloon times for heart attack patients are below the national average, and our hip fracture center offers advanced diagnosis, surgery and recovery procedures for hip patients.

Fort Sanders Regional Medical Center is a member of Covenant Health, a locally-owned, non-profit health system based in Knoxville, TN, with a “patient-focused” culture. It has been recognized by Forbes Magazine as its 2020 “Best-in-State-Employer” for Tennessee. The CEO of our company, Jim VanderSteeg, attends every new employee orientation and will ask you to sign our pledge of excellence to always put patients first, strive for excellence in everything we do, and make Covenant Health the first and best choice for patients in our region. As you’d expect, we offer our employees a robust benefits package, including: offering unmatched medical insurance, tuition reimbursement; student loan repayment assistance, certification bonuses; leadership and professional development programs; an employer-matched 401(k); and a generous Combined Time Off (CTO) program.

Department Description:

Fort Sanders Regional’s extensive surgical capabilities are transforming the surgery experience for patients in East Tennessee. From the area’s first robotically assisted surgery system, image-guided brain and spinal cord procedures to our hybrid operating room, Fort Sanders Regional provides patients more options and the best surgical technology available. We also offer traditional surgical options including advanced laparoscopy and day surgery procedures.

The Surgery department at Fort Sanders Regional consists of 17 operating rooms where over 10,000 procedures are performed each year. Our surgical specialties include bariatrics, cardiothoracic, colon/rectal, orthopedics, plastics, vascular, sinus, neuro, and surgical oncology.

Our staff consists of RNs, Certified Surgical Technologists, and Peri-Op / Anesthesia Techs who always work together to provide exceptional patient outcomes. Nurses in surgery work very closely with physicians to ensure our patients are safe. We have a supportive environment and an orientation tailored to your needs.

If you are passionate about putting patients first, are a great team player, and have exceptional organization skills, apply for a surgery position today!

Position Summary:

Provides leadership and oversight for specialty area.  Acts as a resource for the specialty area.

Recruiter: Lacey Spoon || [email protected]

Responsibilities

• Develops service goals.
• Responds to specialty/emergency/needs as needed.
• Functions as a resource person and team leader.
• Demonstrates competence in critical skills to include delivery of care appropriate to the age-specific needs of the population served.
• Evaluates service inventory and adjusts.
• Orders specialty items.
• Serves as liaison with medical staff and other customers.
• Serves as expert, resource, and consultant for specialty area.
• Coordinates maintenance of service equipment.
• Maintains proficiency for specialty area.
• Researches alternatives for usage of equipment/instruments.
• Provides feedback (verbal and written) on staff performance.
• Refers personnel conflict management to supervisor, manager, or director.
• Develops and implements educational training programs for personnel.
• Assumes departmental charge responsibilities as needed (weekends, 3-11, holidays, etc.).
• Recommends staff assignments to provide optimal customer satisfaction.
• Identifies learning needs with staff.
• Monitors schedule in advance to prevent conflicts and coordinates needs.
• Problem solves and trouble shoots specialty conflicts (equipment, instrumentation, etc.).
• Researches and submits proposed budget purchase items each year and as needed.
• Maintains/updates specialty charges.
• Maintains, develops, and updates specialty surgeon preference cards.
• Develops specialty instrumentation trays and procedural packs.
• Meets with staff monthly to discuss staff needs, goals and problems as associated with the services.
• Provides at least eight (8) credit hours of in-service per year.
• Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
• Perform other related duties as assigned or requested.

Qualifications

Minimum Education: 

None specified; however, must be sufficient to meet the standards for achievement of the below indicated license and/or certification as required by the issuing authority.

Minimum Experience:

Minimum of four (4) years professional experience.

Licensure Requirement:

Valid Tennessee RN license or current and active national Certified Surgical Technologist (CST) certification established by the National Board of Surgical Technology and Surgical Assisting (NBSTSA).