Customer Service/ Scheduler - job 1 of 2

Cornerstone Buildings Brands is seeking a Customer Service/Scheduler to join our Fort Myers, FL facility. This person will be an active member of the team and have a direct impact on the business. 

DUTIES AND RESPONSIBILITIES 

• Handle self professionally with all internal and external customers
• Be able to effectively read and understand material identified to be shipped or complete in field on service tickets
• Utilize workflow to track and prepare all orders for shipping/field service
  • Pull all small parts from floor
    • Pulled part only orders – print paperwork and labels
    • All other orders – apply labels as needed for pulled parts
  • Wrap for shipping/field service all extrusion as needed (departments will being o shipping and be scanned to corral)
• Schedule/Plan/Acquire quotes as needed for all service rental equipment (scaffolding, lifts, etc.)
  • Work with technicians as needed to understand needs/job site requirements
• Schedule all field service with homeowners and/or dealers as needed for east and west coast service
  • Monitor tech hours, be mindful to not utilize overtime to complete service (adjust schedule accordingly)
• Prepare all material for service tech dispatch (ensure all paperwork accurately reflects all material for its location for techs to load onto service vehicles)
• Ensure open communication with field service technicians
  • Relay tech schedule, time off, etc.
• Ensure technicians complete paperwork and provide clear and concise job recap, additional needs
  • Ensure techs complete the arrival and departure time for all jobs
  • Ensure tech compliance on documentation, adherence to schedule, etc.
  • Relay all paperwork to front office
• Keep an electronic log of maintenance records for all service vehicles
  • Ensure vehicles are properly and timely maintained

• High school diploma, Associate’s degree preferred
• 1-2 years of experience working in an office supporting an outside field service team
• Previous coordinating experience
• Ability to lift 25 Ibs
• Strong communication skills
• Comprehension of Microsoft Office Suite

All your information will be kept confidential according to EEO guidelines.

Why work for Cornerstone Building Brands? 

Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play. Full-time* team members receive** medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development. 

*Full-time is defined as regularly working 30+ hours per week. **Union programs may vary depending on the collective bargaining agreement.

Cornerstone Building Brands is an Equal Opportunity Employer. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, or status as a protected veteran. You can find the Equal Employment Opportunity Poster here. You can also view Your Right to Work Poster here along with This Organizations Participation in E-Verify Poster here. If you'd like to view a copy of the company's affirmative action plan for protected veterans or individuals with disabilities or policy statement, please contact Human Resources at 281-897-7788 or [email protected]. If you have a disability and you believe that you need a reasonable accommodation in order to search for a job opening or to submit an online application, please contact Human Resources at 281-897-7788 or [email protected]. This email is used exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails received for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

California Consumer Privacy Act (CCPA) of 2018

Must be at least 18 years of age to apply.

Notice of Recruitment Fraud

We have been made aware of multiple scams whereby unauthorized individuals are using Cornerstone Building Brand's name and logo to solicit potential job-seekers for employment. In some cases, job-seekers are being contacted directly, both by phone and e-mail. In other instances, these unauthorized individuals are placing advertisements for fake positions with both legitimate websites and fabricated ones. These individuals are typically promising high-paying jobs with the requirement that the job-seeker send money to pay for things such as visa applications or processing fees. Please be advised that Cornerstone Building Brands will never ask potential job-seekers for any sort of advance payment or bank account information as part of the recruiting or hiring process.