Technical Support Specialist I (1734)

About Coresite

At CoreSite, we empower a more connected future through high-performance data centers and interconnection solutions. Recognized as a trusted partner in digital transformation, our strategically located facilities and innovative services enable businesses to connect, collaborate, and grow in an ever-evolving technological landscape.

Our culture is defined by operational excellence and a relentless drive for innovation. We foster a collaborative environment where every team member is valued, wins are celebrated as a team, and ownership is part of our DNA. At CoreSite, we’re not just building state-of-the-art infrastructure—we’re creating a community of forward-thinkers committed to solving complex challenges and delivering exceptional customer experiences.

At CoreSite not only are we Committed to Excellence, but we also Build Connections, Own It, Do the Right Thing, Have Fun, and Win as a Team. Join us and be part of a team that is shaping the future of digital infrastructure while nurturing your professional growth and success.

Technical Support Specialist I Role:

As a member of the company’s Corporate Operations Information Technology team, the Technical Support Specialist I provides a broad range of support for associated teams and end users. A primary role for the Technical Support Specialist is to provide Tier I and II IT support out of the corporate headquarters for end users. This includes local and remote support for computer, printer, phone systems, and basic support for enterprise IT end user needs. Concurrently, the technical support team aides projects driven by compliance, information security, systems administration, and network support as required

Duties:

• Provide Tier I to end users as needed to augment helpdesk. Provide escalation point to provide Tier II support to end users and possible escalation to other IT teams.
• Work in a fast-paced and dynamic environment as a member of IT team to provide day to day support, request fulfillment, incident response, documentation, and follow-up.
• User creation, modification, termination to include updating Active Directory, distribution lists, user groups, etc.
• Respond to inquiries and requests for assistance with the entire organization's computer systems, phone systems and applications.
• Assist internal customers who are experiencing operational, hardware, application or network connectivity problems with their computer and phone systems.
• Answer, evaluate, and prioritize incoming phone, ticket, and email requests for technical assistance, escalating more complex problems to next level of technical staff.
• Log and track support using ticketing, maintain history record, documentation, and follow-up.
• Use excellent verbal and written communication skills to explain complex ideas and systems to nontechnical users
• Coordinate with other IT areas to resolve problems if necessary and provides assistance when required.
• Setup new computer and phone equipment for users and provide new hire training.
• Create and maintain system documentation and end user training materials.
• Implement new computer hardware and software technologies.
• Enhance documentation and automate business processes and technologies to improve end-user support and manage or reduce costs.
• Teach and assist other members of team as needed on tools, processes, etc.
• Assist compliance, information security, systems, and network teams on tasks, changes, projects or other duties as assigned by Manager of Technical Support.
• Promote and demonstrate the behaviors consistent with CoreSite’s Culture and Core Values.

Compensation:

Compensation for this role includes a base salary between $25.50/hr and $29.00/hr. This role is also eligible for an annual bonus and equity, based upon individual and company performance.

Posting Timeline:

This position is expected to be posted through August 28, 2025.

Knowledge, Skills & Abilities:

• Ability to thrive in a hybrid work environment requiring at least two onsite days per week.
• Must be able to work during normal business hours.
• Ability to work in a fast paced, dynamic, and high achievement environment with a strong work ethic
• Grace under pressure and a sense of urgency that puts the customer first.
• A professional individual with communication and customer service skills, suitable for a corporate headquarters environment with senior executives.
• Strong team orientation, the ability to follow predefined support processes, and the initiative and skill to take tasks to completion successfully.
• Ability to work independently to solve computer related issues with moderate supervision.
• Ability to periodically re-prioritize tasks as new requests come in or existing tasks get updated.
• Some troubleshooting skills and willingness to take on all computer related problems in order to meet company objectives.
• Ability to provide training, knowledge transfer, and self-help for end users while also assisting them fix problems.
• Ability to learn networking topologies, security, Ethernet, TCP/IP, DNS, VPN technologies and remote and wireless communication.
• Ability to learn full disk encryption technologies.
• Ability to learn Microsoft Windows server.
• Ability to learn installation and configuration of all Windows desktop and server operating systems.
• Ability to learn software management tools (e.g. Desktop Central, inTune, SCCM).
• Ability to learn Active Directory and Group Policy and the ability to manage user accounts and utilize tools (ManageEngine, ADManager, DesktopCentral, etc.).
• Ability to learn Zoom and MS Teams.

Education and Experience:

• College associates degree in information technology or related field preferred.
• 2+ years of IT experience, specifically in: A desktop support role with ticketing systems and web-based tools. Supporting and troubleshooting hardware technologies such as desktops, laptops, printers, and related equipment. Microsoft products (e.g. Windows 10, Office Suite / O365, etc.).
• Certifications preferred (e.g. MCP, ITIL, A+ or Security+).

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle or feel objects; reach with hands and arms; climb stairs; balance; stoop or kneel; talk and hear. The employee must occasionally lift and/or move up to 25 pounds.

Benefits

Not only does CoreSite have a fun, team-focused work environment, but we also offer great benefits to all employees regularly scheduled to work more than 20 hours a week!

• First-day medical insurance through Cigna with generous premium cost coverage
• Dental insurance through Delta Dental
• Vision insurance through VSP
• Telemedicine through MDLive for Cigna
• Healthcare and dependent care flexible spending account (FSA) plans
• Health saving account (HSA) plans for employees participating in the High Deductible Health Plan
• Life, AD&D, short-term disability, and long-term disability insurance fully paid by the company
• Voluntary coverage benefits for supplemental life, critical illness, accident, and hospital insurance
• First-day eligibility for 401(k) savings plan through Fidelity, which includes an attractive matching company contribution with a 5% company match
• Discretionary annual bonus and equity incentive plan
• Employee stock purchase plan (ESPP) with a 15% discount
• 16 days of paid time off (PTO), 11 paid company holidays, and additional floating holidays
• Additional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave, and disability leave
• Free parking or a company contribution toward a public transit pass

Additional Perks

• Wellness Reimbursement Program: Yearly stipend of $500 for employees and $300 for dependents, up to $800 total for the family
• Wellness Incentive Program: Participate in various wellbeing activities to earn up to $450 per year in cash incentives
• Technology Stipend: $100 monthly stipend
• Educational Reimbursement Program: Work-related learning and development with reimbursement on qualifying degree programs, up to $5,250 per year
• Giving Back: Charitable donation matches up to $5,000 per year and nominate organizations for Company Foundation grants
• Financial Management: Access to financial coaching, digital tools, and services to manage and pay student loan debt quicker
• Pet Insurance: Keep your furry friends healthy and happy
• Family Planning: Benefits and services related to fertility, pregnancy, menopause, adoption and surrogacy
• Employee Assistance Program: 24x7 service to support family, work, money, health, legal and life challenges
• Counseling and Caregiving Programs: Including access to mental health services, licensed counselors, and caregiving tools including membership for finding care
• Referral Bonus: Receive a $3,000 cash bonus if referred candidate is hired and meets eligibility requirements
• Discounts: Discounts, cash back offers, and perks on thousands of brands
• LinkedIn Learning Membership: Support your development when accessing LinkedIn’s online library of courses and videos

General Statements -

Applicants must be currently authorized to work in the United States on a full-time basis.

The employer will not sponsor applicants for work visas.

Please note that all offers of employment are contingent upon the successful completion of a background check and, where permitted by law, a 5-panel drug test conducted after the offer letter is signed, which will screen for THC, opiates, PCP, cocaine, and amphetamines. Thank you for your understanding and cooperation.

Applicant Privacy Notice: CoreSite is committed to protecting the privacy and security of personal information submitted by applicants. The California Consumer Privacy Act (CCPA) requires us to provide you information about our personal information handling practices. As a result, we’re providing this Privacy Notice that describes how we collect, use, share, and update personal information from individuals who wish to be considered for employment with CoreSite. To read the Applicant Privacy Notice, please go to .

Unauthorized reproduction or distribution of this job posting on external sites is prohibited without prior written consent from CoreSite. We are not responsible for any postings or offers not originating from our official channels or approved partners.