Production Engineer- AVP

Corporate Title Assistant Vice President

Location Jacksonville,FL

Who we are:

In short – an essential part of Deutsche Bank’s technology solution, developing applications for key Business areas.

Our Technologists drive Cloud, Cyber and Business technology strategy while transforming it within a robust, hands-on engineering culture. Learning is a key element of our people strategy, and we have a variety of options for you to develop professionally. Our approach to the future of work champions flexibility and is rooted in the understanding that there have been dramatic shifts in the ways we work.

Having first established a presence in the Americas in the 19th century, Deutsche Bank opened its US technology center in Cary, North Carolina in 2009. Learn more about us here.

Overview

You will be operating within Production services team of Trade Finance and Lending domain which is a subdivision of Corporate Bank Production Services as a Production Support Engineer. In this role, you will be accountable to resolve user request supports, troubleshooting functional, application, and infrastructure incidents in the production environment. You will work on identified initiatives to automate manual work, application and infrastructure monitoring improvements and platform hygiene. Act as eyes on glass monitoring of services and batch, preparing and fulfilling data requests. Active participation in incident, change and problem management meetings as required.

What We Offer You

• A diverse and inclusive environment that embraces change, innovation, and collaboration

• A hybrid working model with up to 60% work from home, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days and commitment to Corporate Social Responsibility

• Employee Resource Groups support an inclusive workplace for everyone and promote community engagement

• Access to a strong network of Communities of Practice connecting you to colleagues with shared interests and values

• Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits and educational resources, matching gift and volunteer programs

What You’ll Do

• Provide hands on technical support for a suite of applications/platforms within Deutsche Bank, and update the RUN Book and KEDB as & when required

• Liaise with Business to understand the issues and provide solutions within a quick turnaround time. Take ownership to create visibility as a critical production support point of contact and guide/mentor peers to manage a high-pressure environment

• Build up technical subject matter expertise on the applications/platforms being supported including Business flows, the application architecture and the hardware configuration

• Resolve service requests submitted by the application end users to the best of L2 ability and escalate any issues that cannot be resolved to L3

• Conduct real time monitoring to ensure application Service Level Agreements (SLAs) are achieved and maximum application availability, and ensure all knowledge is documented and that support runbooks and knowledge articles are maintained

• Production engineering role to enhance the technical capabilities of the Production Support teams to create a future operating model embedded with engineering culture in an Investment Banking environment

Skills You’ll Need

• Bachelor's degree or equivalent is required

• Strong experience of applying technical solutions to improve the stability of production environments , with advanced experience in IT in large corporate environments, specifically in production environments or in Financial Services Technology in a client-facing function

• Programming Language – Java/ Exposure to full stack java skills

• Operating systems - UNIX, Windows and the underlying infrastructure environments. Middleware - (e.g. Message Queue MQ, Kafka or similar)

• WebLogic, Webserver environment - Apache, Tomcat. Database – Oracle( Exaccc, Exacdata features ) , MS-SQL, Sybase, No Structured Query Language SQL. Batch Monitoring - Control-M /Autosys. Scripting - UNIX shell and PowerShell, PERL, Python

• Monitoring Tools – Geneos or App Dynamics or Dynatrace or Grafana, Splunk, NewRelic ,ITIL Service Management framework such as Incident, Problem, and Change processes and preferably knowledge and experience on GCP

Skills That Will Help You Excel

• Good analytical and problem-solving skills

• ITIL / best practice service context. ITIL foundation

• Ticketing Tool experience – Service Desk, Service Now

• Understanding of SRE concepts (SLA, SLO’s, SLI’s) & knowledge and development experience in Ansible automation

• Working knowledge of one cloud platform (AWS or GCP)

Expectations

It is the Bank’s expectation that employees hired into this role will work in the Cary office in accordance with the Bank’s hybrid working model.

Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.

The salary range for this position in Jacksonville is $78,000 to $118,000. Actual salaries may be based on a number of factors including, but not limited to, a candidate’s skill set, experience, education, work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of remuneration.

Deutsche Bank Benefits

At Deutsche Bank, we recognize that our benefit programs have a profound impact on our colleagues. That’s why we are focused on providing benefits and perks that enable our colleagues to live authenti­cally and be their whole selves, at every stage of life. We provide access to physical, emotional, and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home. Click here to learn more!

Learn more about your life at Deutsche Bank through the eyes of our current employees https://careers.db.com/life

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We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.