Customer Success Representative (1740)

About Coresite:

At CoreSite, we empower a more connected future through high-performance data centers and interconnection solutions. Recognized as a trusted partner in digital transformation, our strategically located facilities and innovative services enable businesses to connect, collaborate, and grow in an ever-evolving technological landscape.

Our culture is defined by operational excellence and a relentless drive for innovation. We foster a collaborative environment where every team member is valued, wins are celebrated as a team, and ownership is part of our DNA. At CoreSite, we’re not just building state-of-the-art infrastructure—we’re creating a community of forward-thinkers committed to solving complex challenges and delivering exceptional customer experiences.

At CoreSite not only are we Committed to Excellence, but we also Build Connections, Own It, Do the Right Thing, Have Fun, and Win as a Team. Join us and be part of a team that is shaping the future of digital infrastructure while nurturing your professional growth and success.

Customer Success Representative Role:

As a member of the company's Customer Success team, the Customer Success Representative (CSR) is responsible for supporting customers throughout the entire lifecycle, from initial order processing through post-deployment support. This includes handling new sales, renewal, and customer-submitted orders, and responding to inquiries with accuracy, professionalism, and a sense of urgency. The CSR ensures commencement timelines are met and that all related administrative tasks are completed promptly and with attention to detail. While often assigned to a specific regional data center, the CSR also collaborates across teams to support deployments spanning multiple locations.

In addition to providing direct customer support, the CSR works closely with senior Customer Success team members and leadership to assist with issue resolution, order fulfillment, and ongoing service needs. The role requires regular collaboration with internal teams, including Sales Engineering, Field Operations, Security, and Sales, to define customer requirements and coordinate seamless service delivery. The CSR also partners with Project Managers to support customer reporting efforts and help ensure a smooth, successful experience for every client.

Duties:

• Respond to customer inquiries and proactively anticipate customer needs
• Process all customer orders, including power, cross-connects, suite/cabinet installations, and deliveries
• Verify orders against Master Service Agreements and Order Forms, ensuring alignment with space, power, and commencement terms
• Prepare and document implementation, transition, move-in, and move-out schedules
• Conduct daily reviews of company-wide work orders, performing initial quality reviews and approvals
• Validate space and office inventory in coordination with Sales Engineering and maintain accurate documentation
• Manage customer move-outs and coordinate exit activities with Field Operations, Leasing, Sales, and Accounting
• Perform other duties and special projects as assigned
• Promote and demonstrate behaviors consistent with CoreSite’s Culture and Core Values

Knowledge, Skills & Abilities:

• Ability to thrive in a hybrid work environment with at least two onsite days per week
• Flexibility to travel up to 5%, with potential for increased in-office presence as business needs evolve
• Excellent interpersonal skills and the ability to build strong working relationships, complemented by outstanding verbal and written communication skills
• Ability to thrive in a collaborative, team-oriented environment
• Proven capacity to perform under pressure and consistently meet deadlines
• Strong work ethic and accountability in meeting expectations and timelines
• Growth mindset with adaptability, creativity, and openness to change
• Self-motivated with the ability to work independently while staying aligned with internal teams and external stakeholders

Education/Experience:

• Bachelor’s degree with an emphasis in business administration, communications, information technology, or a related field, or equivalent combination of education and experience
• Minimum of 2 years of customer service experience required, preferably in a fast-paced, technical, or infrastructure-focused environment, with prior experience in colocation or data center operations strongly preferred
• Proficient in advanced computer skills, including Microsoft Office 365 and customer relationship management (CRM) systems, to drive efficiency and support team operations

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the job’s essential functions.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the job’s duties, the employee is occasionally required to stand; walk, sit, use hands to handle or feel objects, reach with hands and arms, climb stairs, balance, stoop or kneel, talk, and hear. The employee must occasionally lift and/or move up to 25 pounds. Ability to travel is required.

Compensation:

Compensation for this role includes a base salary between $22.00/hr and $26.00/hr. This role is also eligible for an annual bonus and equity, based upon individual and company performance.

Posting Timeline:

This position is expected to be posted through September 5, 2025.

Not only does CoreSite have a fun, team-focused work environment, but we also offer great benefits to all employees regularly scheduled to work more than 20 hours a week!

• First-day medical insurance through Cigna with generous premium cost coverage
• Dental insurance through Delta Dental
• Vision insurance through VSP
• Telemedicine through MDLive for Cigna
• Healthcare and dependent care flexible spending account (FSA) plans
• Health saving account (HSA) plans for employees participating in the High Deductible Health Plan
• Life, AD&D, short-term disability, and long-term disability insurance fully paid by the company
• Voluntary coverage benefits for supplemental life, critical illness, accident, and hospital insurance
• First-day eligibility for 401(k) savings plan through Fidelity, which includes an attractive matching company contribution with a 5% company match
• Discretionary annual bonus and equity incentive plan
• Employee stock purchase plan (ESPP) with a 15% discount
• 16 days of paid time off (PTO), 11 paid company holidays, and additional floating holidays
• Additional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave, and disability leave
• Free parking or a company contribution toward a public transit pass

Additional Perks

• Wellness Reimbursement Program: Yearly stipend of $500 for employees and $300 for dependents, up to $800 total for the family
• Wellness Incentive Program: Participate in various wellbeing activities to earn up to $450 per year in cash incentives
• Technology Stipend: $100 monthly stipend
• Educational Reimbursement Program: Work-related learning and development with reimbursement on qualifying degree programs, up to $5,250 per year
• Giving Back: Charitable donation matches up to $5,000 per year and nominate organizations for Company Foundation grants
• Financial Management: Access to financial coaching, digital tools, and services to manage and pay student loan debt quicker
• Pet Insurance: Keep your furry friends healthy and happy
• Family Planning: Benefits and services related to fertility, pregnancy, menopause, adoption and surrogacy
• Employee Assistance Program: 24x7 service to support family, work, money, health, legal and life challenges
• Counseling and Caregiving Programs: Including access to mental health services, licensed counselors, and caregiving tools including membership for finding care
• Referral Bonus: Receive a $3,000 cash bonus if referred candidate is hired and meets eligibility requirements
• Discounts: Discounts, cash back offers, and perks on thousands of brands
• LinkedIn Learning Membership: Support your development when accessing LinkedIn’s online library of courses and videos

General Statements -

Applicants must be currently authorized to work in the United States on a full-time basis. The employer will not sponsor applicants for work visas.

Please note that all offers of employment are contingent upon the successful completion of a background check and, where permitted by law, a 5-panel drug test conducted after the offer letter is signed, which will screen for THC, opiates, PCP, cocaine, and amphetamines. Thank you for your understanding and cooperation.

Applicant Privacy Notice: CoreSite is committed to protecting the privacy and security of personal information submitted by applicants. The California Consumer Privacy Act (CCPA) requires us to provide you information about our personal information handling practices. As a result, we’re providing this Privacy Notice that describes how we collect, use, share, and update personal information from individuals who wish to be considered for employment with CoreSite. To read the Applicant Privacy Notice, please go to .

Unauthorized reproduction or distribution of this job posting on external sites is prohibited without prior written consent from CoreSite. We are not responsible for any postings or offers not originating from our official channels or approved partners.