E-Support Customer Service Representative (M-F 8 AM - 5 PM)
Overview
E-Support Customer Service Representative
Scheudle: M-F 8 AM - 5 PM
Pay Range: $45-70k (plus weekly bonus/SPIFF)
Who We Are
At Dilling, we’ve been delivering comfort to Carolina homes since 1955. We’re a veteran-led team built on trust, precision, and a commitment to doing things the right way—every time. Whether it’s HVAC, plumbing, or electrical, our customers count on us to show up with solutions and a smile.
Your Role on the Team
As an E-Support CSR, you’ll be the digital voice of Dilling—responding to customer inquiries via text, chat, and other messaging platforms. You’ll help guide homeowners through service requests, troubleshoot basic issues, and ensure every interaction reflects the warmth and professionalism Dilling is known for.
What You’ll Do
- Engage with customers via text and chat in real-time, providing friendly, knowledgeable support.
- Schedule service appointments and follow up on inquiries with precision and care.
- Collaborate with field teams to ensure seamless communication and customer satisfaction.
- Maintain accurate records of interactions using our CRM and support tools.
- Spot opportunities to improve our digital support experience and share ideas with leadership.
What You Bring
- 2+ years of experience in customer service, preferably in a digital or remote support role.
- Strong written communication skills with a knack for making people feel heard and helped.
- Tech-savvy and comfortable navigating multiple platforms and tools.
- A calm, solutions-first mindset—even when things get busy.
- Bonus: Experience in home services or scheduling software (Service Titan).
Why Dilling?
- A legacy of excellence and integrity—70 years strong.
- A team that values your voice and ideas.
- Competitive benefits.
- Weekly Pay & Paid Training
- Medical, Dental, Vision Insurance
- Health Savings Account
- Short & Long Term Disability
- Company Paid Life Insurance
- PTO including vacation, sick and holiday
- Matching 401(k) & ROTH IRA
- On-going training & development, growth opportunities
- A culture built on service, craftsmanship, and community.
Ready to be the voice behind the comfort?Apply today and help us continue delivering five-star service—one message at a time.
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