Surgical Coordinator
About Us
- Cooper University Health Care is an integrated healthcare delivery system serving residents and visitors throughout Cape May County. The system includes Cooper University Hospital Cape Regional; three urgent care facilities; nearly 30 primary care and specialty care offices in multiple locations throughout Cape May County; The Cancer Center at Cooper University Hospital Cape Regional; the Claire C. Brodesser Surgery Center; AMI at Cooper, Miracles Fitness and numerous freestanding outpatient facilities providing wound care, lab, and physical therapy services. We have a commitment to our employees by providing competitive rates and compensation programs. Cooper offers full and part time employees a comprehensive employee benefits program, including health, dental, vision, life, disability, retirement, on-site Early Education Center (employee discount), attractive working conditions, and the chance to build and explore a career opportunity by offering professional development.
#LI-CU1
Experience Required
- Proficient in-patient scheduling, professional telephone etiquette and customer satisfaction in support of the mission of CUH.
- Surgical scheduler duties involve scheduling for hospital outpatient-based services, changing, and canceling appointments, to include other administrative duties as assigned.
- Interface as a direct liaison with patients and clinical staff at procedural locations to communicate patient results and scheduling needs.
- Support the checkout office, scheduling patients for procedures after office visits.
- Provide accurate, detailed information to patients regarding test results and work with patients to reschedule procedures as needed. Take appropriate action in responding to questions from patients.
- Answer incoming calls, directing calls to the correct party, checking voicemails, and returning missed for scheduling requests.
- Responsible for the integrity of pre-registration to include accurate health care coverage(s).
- Escalate operational, provider, or patient complaints along with other critical matters to leadership.
- Knowledge of medical insurance and billing processes.
- Must work well in stressful situations and display a high degree of efficiency at all times.
- Strong emphasis on customer service. Other duties as assigned by the manager
Education Requirements
- High School Diploma or Equivalent required
Special Requirements
- 2-3 years in a medical or office setting
- Outstanding organizational skills, typing 35-45 WPM, medical transcription required
Salary Min ($)
USD $21.00Salary Max ($)
USD $34.00Average salary estimate
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